Project Intake & Strategy Manager, ePMO

Medical University Of South Carolina

Job Location:

Charleston, SC - USA

Monthly Salary: USD 31 - 31

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

The Manager of Project Intake & Strategy is a leadership role within the ePMO responsible for governing the project vetting and intake process and ensuring all new requests submitted through the MUSC intake portal (ServiceNow) align with MUSC Healths strategic priorities. This role is responsible for collaborating with stakeholders on business case development driving intake vetting and governance and project scoping and estimation. The manager will lead standardized ServiceNow-based workflows for intake review project qualification high level design and scoping prioritization and enterprise alignment across academic clinical research financial and operational domains. This high-visibility role will ensure that project goals and approach are well defined and that the project intake process appropriately prioritizes projects that are aligned with enterprise strategic priorities.

This position supervises a Program Coordinator and partners closely with the three ePMO portfolios (Information Solutions Operations and Planning Design & Construction) and university health system and enterprise operations to continue to mature the intake process build effective and comprehensive project business cases improve data quality and promote informed project approval decisions.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002320 SYS - ePMO - IS PM Portfolio

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

Work Shift

Job Description

Key Responsibilities:

Intake Governance Leadership

Lead the evaluation of all new project requests submitted to the ePMO via ServiceNow applying standardized business case development intake criteria and strategic alignment scoring.
Collaborate with ePMO and operational teams on project review methodology scoping and dispositioning.
Serve as leader of the project intake process and work with ePMO leadership governance bodies and operational leadership enterprise-wide to ensure efficient and comprehensive project vetting.
Maintain intake process documentation audit trails and reporting dashboards to promote transparency and traceability.

Strategic Alignment & Prioritization

Ensure proposed project requests demonstrate alignment with OneMUSC strategic pillars available resource capacity and enterprise readiness.
Collaborate with resource managers and business sponsors to assess requests against enterprise initiatives and roadmaps.
Recommend go/no-go decisions and ensure readiness before transitioning requests to active projects.
Assist in maturing MUSC project and operational governance.

Process Management & Optimization

Design and continuously improve intake workflows within ServiceNow including request capture validation scoping and decision checkpoints.
Ensure quality control of intake data fields project descriptions funding sources and impacted business units.
Track intake KPIs cycle times and alignment metrics; publish routine intake performance reports to ePMO leadership.

Team Leadership

Supervise and coach the Program Coordinator to support intake administration reporting and documentation.
Promote a culture of process ownership customer service and operational excellence.
Participate in broader ePMO talent development and succession planning efforts.

Stakeholder Engagement

Partner with requesters and subject matter experts to refine submissions clarify scope and confirm dependencies.
Facilitate intake alignment discussions with clinical academic and operational leaders as needed.
Serve as a primary point of contact for intake-related questions training and support.

Qualifications:

Bachelors degree preferred; 7 years of project/program/portfolio management experience ideally within a healthcare or academic health system environment.
Subject matter knowledge of technology construction and/or operational improvement efforts within a healthcare context. Understanding of health system and educational business models and strategy.
Experience building project business cases budgets and/or pro formas.
Strong knowledge of portfolio governance project intake and ServiceNow or similar PPM systems and concepts.
Demonstrated ability to lead cross-functional reviews build consensus and apply strategic thinking to project prioritization.
Experience in highly matrixed environments a plus.
Experience in managing personnel and developing talent.
Excellent communication facilitation and organizational skills.
PMP Lean Six Sigma or SAFe certification a plus.

Additional Job Description

Education: Bachelors Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Manager

Job Description SummaryThe Manager of Project Intake & Strategy is a leadership role within the ePMO responsible for governing the project vetting and intake process and ensuring all new requests submitted through the MUSC intake portal (ServiceNow) align with MUSC Healths strategic priorities. This...