Student Account Representative II
Student Account Representative II
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Job Description
Job Title:
Student Account Representative II
Kent Campus - Kent OH
Salary:
$17.57 per hour
Basic Function:
Specializes in monitoring specific student account receivable programs. Performs and assists in the coordination of specific functions and transactions involving student accounts. Provides customer service to both internal and external customers on issues related to student accounts. Assists in the coordination of tasks of other student account representative staff members. Reports to Assistant Bursar or other designated supervisor.
Additional Basic Function if applicable:
Examples of Duties:
Duties/essential functions may include but not be limited to the following:
Provides quality customer service and assures compliance with federal state and university regulations policies and procedures related to student accounts.
Reviews and analyzes student accounts with regard to tuition financial aid auxiliary services and other account assessments; performs mathematical computations and processes any necessary adjustments; contacts internal and external customers agencies financial institutions and government agencies as needed to research and/or resolve discrepancies.
Reconciles student agency and program accounts; ensures student and third party accounts are balanced; prepares and distributes financial reports utilizing various financial systems spreadsheets and databases; utilizes spreadsheet and database software to analyze and interpret student accounts and other account information.
Completes credit balance evaluations of accounts and prepares required documentation for processing of refunds to student parents and/or third party agencies.
Creates electronic files for departmental use to increase efficiency and investigates new ways of completing work more effectively.
Responds to in-person and telephone inquiries from agencies students parents faculty and staff.
Advises departments regarding university and/or departmental policies and procedures.
Assists with leading the work of other student accounts representative staff members.
Assists with training other student account representative staff.
Assists in gathering documentation for federal state and/or other audit requirements.
May prepare and mail statements invoices reminders and collection notices.
Performs related duties as required.
Additional Examples of Duties if applicable:
Minimum Qualifications:
High school diploma or the equivalent and two years experience in processing/administering financial related transactions or data analysis. Ability to work varied hours to include evenings and weekends during peak periods.
OR
One year experience as a Student Account Representative I. Ability to work varied hours to include evenings and weekends during peak periods.
License/Certification:
Must successfully complete a nine-month probationary period.
Knowledge Of:
Accounting/bookkeeping principles including accounts receivable and/or collection policies and procedures
Applicable laws and regulations
Office practices policies and/or procedures
Skill In:
Operating an Enterprise Resource Planning (ERP) system for data entry review or retrieval
Utilizing Microsoft Office Suite and other applicable software (i.e. spreadsheet software) *
Managing time and resources and effectively balance multiple priorities
Ability To:
Detect accounting/bookkeeping errors resolve discrepancies and balance accounts
Perform basic and intermediate mathematical computations (e.g. add subtract multiply and divide whole numbers fractions and decimals calculate percentages and compute interest charges)
Apply policies and procedures
Read and comprehend a variety of written material; to use proper research methods in gathering data; and to gather collate and classify information
Analyze several pieces of information draw conclusions and make recommendations to supervisor or management
Work independently with limited supervision
Effectively communicate and interact with university personnel and the public to exchange or convey information provide instructions resolve problems and receive work direction
Maintain composure and professional attitude
Prioritize and complete work tasks by deadlines
Be discreet and maintain confidential information
Train and provide guidance to others
Access federal aid systems used by the office*
Preferred Qualifications if applicable:
Assessments:
Asterisk (*) indicates knowledge skills abilities which require assessments
Working Conditions / Physical Requirements:
Working Schedule:
Typical work schedule will be Monday through Friday 8:00 a.m. to 5:00 p.m.; however schedule may include evenings and weekends during peak periods.
Additional Information:
Must pass a security check.
Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences and are inclusive welcoming respectful and kind.
For official job descriptions visit State University is a Smoke-Free Tobacco-Free University effective July 1 2017. Smoking and tobacco use are not permitted on any of Kent States campuses or other locations and properties that are owned operated or leased by Kent State both domestic and international. For additional details visit intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties job hours and responsibilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
