Associate HR Services Americas
Associate HR Services Americas
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Job Description
ROLE SUMMARY
The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes excluding recruitment in alignment with the GBS CS Operational Playbook. This role ensures the efficient timely and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.
ROLE RESPONSIBILITIES
Execute flawlessly a variety of global or HR operational tasks including but not limited to:
- Processing Colleague and Job Data Changes
- Administering Leave of Absence requests
- Supporting Benefits and Compensation administration
- HR Reporting
- HR Internal and external controls
- For the HR Processes in scope provide feedback on procedures with a continuous improvement mindset
- Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool
- Liaise with other Colleague Services teams PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
- Run reports and analyze data enabling stakeholders to make informed decisions
BASIC QUALIFICATIONS
- Applicant must have a bachelors degree with 0 years of experience; OR an associates degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
- Organizes own work to meet deadlines in a fast-paced environment.
- Strong attention to detail and adapts well to shifting priorities.
- Strong customer focus mindset and cross-cultural agility.
- Experience working with a case management tool.
- Demonstrates clear ownership of assigned responsibilities and operates independently while appropriately identifying situations that require escalation.
- Displays a result driven attitude and continuous improvement mindset.
- Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.
PREFERRED QUALIFICATIONS
- Experience in a HR Shared Services/HR Operations/centralized customer service environment
- Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
- Familiarity with payroll and/or Time & Attendance software (e.g. ADP Workday etc.)
- Ability to speak multiple (additional) languages is a plus
Other Job Details:
- Last day to apply: September 12 2025
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.
Required Experience:
IC
Employment Type
Full-Time
