Customer Service Executive - Cantonese Speaker - Hongkong Market

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 05-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Overview:

As a Customer Service Executive you will serve as a liaison between our company and customers resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Key Responsibilities:

Handle inbound calls chats and emails related to customer inquiries complaints feedback and product/service issues.
Provide accurate information to exceed customer expectations and ensure customer satisfaction.
Collaborate with your team to meet KPIs and SLA targets.
Resolve customer concerns quickly and efficiently while maintaining professionalism and a positive attitude.

Required Skills and Qualifications:

Fluency in Mandarin and/or Cantonese (verbal and written).
Strong interpersonal skills with the ability to adapt to changes and work effectively in a team.
Ability to work in a fast-paced environment.
SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
Previous customer service experience in the service industry is a plus.
Must be willing to work on rotational shifts.

Benefits:

Career Growth: Opportunity to advance into managerial roles.
Training Program: STAR A system designed to help employees grow and develop into future leaders.
Additional Benefits: Shift allowances performance incentives and overtime claims.

Job Overview: As a Customer Service Executive you will serve as a liaison between our company and customers resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service. Key Res...