Criminal Justice IS Spec 1 , 2, 3 or 4
Criminal Justice IS Spec 1 , 2, 3 or 4
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Job Description
Description
This is a sensitive government position.
TheGBIwillfollowStatePersonnelBoardRulesforcurrentstateemployees.
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The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
Job Duties
DUTIES AND RESPONSIBILITIES
The Georgia Crime Information Center (GCIC) delivers training and support for criminal and non-criminal justice agencies in the use of GCIC programs and both state and federal rules and regulations governing criminal justice information. This position is within the Training Unit. The incumbent under direct supervision provides support to federal state and local criminal justice agencies private businesses and the general public relating to criminal justice information. Has responsibility for projects and assignments related to CJIS Programs. CJIS Programs may include Criminal History Record Information Uniform Crime Reporting Sex Offender Registry Protection Order Registry NCIC CJIS network or other services provided by the Georgia Crime Information Center. Provides customer service support for the Learning Management System (LMS) including but not limited to answering phones responding to emails add delete modify and update training classes within the LMS provide guidance and customer service to internal and external users to navigate through and use the LMS.
ESSENTIAL JOB FUNCTIONS:- Time management and multi-tasking skills
- Oral and written communication skills for successful customer service interaction
- Ability to work independently and execute job responsibilities with minimal supervision
- Ability to complete and follow self-paced instructions and training
- Basic problem-solving skills to address customer questions and enhance customer satisfaction
PHYSICAL REQUIREMENTS:
The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. Occasionally light lifting/or moving boxes or supplies may be required.
WORK ENVIRONMENT:
This position requires the incumbent to work in an office setting which includes shared office space with other professionals.NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.
Qualifications
MINIMUM QUALIFICATIONS:
Criminal Justice IS Specialist1:($41000.44)High school diploma/GED AND One (1) year customer support experience (answering customer problems and inquiry calls; performing first level problem determination and resolution; provide information and services targeted at meeting customer expectations).
Criminal Justice IS Specialist 2: ($43050.46)High school diploma/GEDANDTwo (2) years of experience in Customer Support (answering customer problems and inquiry calls; performing first level problem determination and resolution; provide information and services targeted to meet customer expectations); or Two (2) years of experience at the lower-level Criminal Justice IS Specialist 1 (ITT080) or position equivalent.
Criminal Justice IS Specialist 3: ($46279.25)High school diploma/GEDANDThree (3) years of experience in Customer Support (answering customer problems and inquiry calls; performing first level problem determination and resolution; provide information and services targeted to meet customer expectations)AND One (1) year of experience in creation of lesson plans or power point presentations; or Three (3) years of experience at the level Criminal Justice IS Specialist 2 (ITT081) or position equivalent.
PREFERRED QUALIFICATIONS:
In addition to the minimum qualifications preference will be given to applicants that possess one (1) year of experience in two (2) or more of the following:- Experience working in a Criminal Justice or Public Safety Environment
- Experience with the use of NCIC/GCIC applications and programs
- Experience creatively developing formatting and designing online courses
- Experience creating presentations for a variety of audiences and purposes with excellent design and layout skills
- Experiencing developing templates and content to ensure presentations remain consistent and professional including text graphics and multimedia
- Experiencing maintaining training activity reports and statistics
- Experience teaching/training
Supplemental Information
The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.
- Due to the volume of applications we receive we are unable to provide information on application status by phone or by qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
- Foreign Education: Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at
- Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
- Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
- Please contact GBI Office of Human Resources at orif reasonable accommodation is needed in the application and/or interview process.
Employment Type
Full-Time
