Manager, Operations & Customer Success, Remote
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
$ 90000 - 110000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Manager of Operations and Customer Success youll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes.
In this dynamic role youll work directly with practice partners to optimize success strategies solve operational challenges and drive both clinical excellence and financial performance. Youre not just managing processesyoure a strategic partner helping practices navigate the evolving healthcare landscape.
Were looking for someone who thrives in a fast-paced environment where youll analyze performance data facilitate improvements and collaborate across teams to remove barriers. Your work directly contributes to better patient care and practice sustainability.
This role is perfect for someone passionate about healthcare transformation who wants to see the direct impact of their strategic thinking and hands-on execution in one of healthcares most innovative spaces.
Candidates should be comfortable working remotely/work from home anywhere within the US.
Primary Duties:
- Support the development and execution of strategies to enhance field team and practice engagement adoption and long-term success in Aledades value-based care programs.
- Support customer success teams in building strong relationships with provider organizations proactively identifying opportunities for improved performance and satisfaction.
- Assist in overseeing and refining operational processes that support customer onboarding practice transformation and performance optimization.
- Support operational efficiencies by optimizing workflows enhancing internal coordination and streamlining field team and practice support structures.
- Work closely with product technology data analytics customer insight corporate communications and clinical teams to ensure customer feedback informs enhancements to Aledades solutions and services.
- Identify and implement best practices in customer success leveraging industry trends and innovative approaches to maximize provider performance in value-based care.
- Develop and implement project management strategy framework and organizational structure
- Lead and mentor a team of project specialists
- Advocate for field teams and primary care practices ensuring their needs and challenges are addressed through Aledades solutions and services.
- Assist the Sr. Director of Operations and Customer Success in executing key projects.
Minimum Qualifications:
- 8 years of experience in operations customer success or provider engagement within healthcare with a focus on value-based care.
- Understanding of alternative payment models ACOs risk-based contracts and independent primary care practice dynamics.
- Ability to support and contribute to customer success or operational teams in a fast-paced mission-driven environment.
- Strong analytical and problem-solving skills with experience leveraging data to drive strategy and performance improvement.
- Excellent communication and interpersonal abilities with a track record of engaging providers and internal teams.
Preferred KSAs:
- Experience with healthcare data analytics and practice transformation strategies is a plus.
- General understanding of the healthcare landscape value-based care and population health programs.
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional
- walking and lifting may be required.
- Ability to travel 0-10%
$90000 - $110000 a year
Salary Range: $90000-$110000 base bonus equity
Compensation for the role will depend on a number of factors including a candidates qualifications skills competencies and experience.
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.
