ABOUT THE ROLE

The Help Desk Support Technician provides technical support to staff across the museum ensuring smooth daily operations of hardware software and office equipment. This part-time role is responsible for monitoring and responding to Technology Help Desk requests troubleshooting issues and assisting with workstation setup and maintenance. Youll play a key role in keeping SAMs technology running efficiently by:

• Assisting staff with Windows Mac and productivity software.

• Monitoring the Technology Help Desk service queue prioritizing and escalating requests as needed.

• Documenting closing and archiving service requests and preparing periodic Help Desk reports.

• Installing configuring and maintaining computers peripherals and official productivity software.

• Troubleshooting PC and Mac hardware and networking issues.

• Ensuring printers and other office equipment are in good working order coordinating repairs as needed.

• Organizing obsolete hardware and coordinating disposal.

• Supporting account management for Active Directory Tessitura Microsoft 365 and other SaaS platforms.

• Participating in SAMs institutional learning efforts including equity diversity inclusion accessibility and belonging (EDIAB).

FLSA STATUS: Part Time Non-Exempt
REPORTS TO: Director of Technology
COMPENSATION: $31.44/hour

WORK SCHEDULE

This role is scheduled for 20 hours per week during standard business hours (MondayFriday). Occasional holiday or peak season work may be required to support museum operations.

BENEFITS

Part-time employees are eligible to participate in some of SAMs benefits including:

• Subsidized unlimited ORCA card for public transit.

• Access to the onsite fitness facility.

• Free museum passes and staff membership benefits.

• Discounts in the SAM Shop and on museum programming.

• Accrued paid sick and safe time (PSST).

ABOUT SAM

Seattle Art Museums vision is to be the museum for all of Seattlea bold dynamic hub of creativity belonging and cultural leadership shaping the future of art and community. We aim to create a welcoming community where people find inspiration and discover our common humanity through exceptional art and engaging programs.

As the leading visual arts institution in the Pacific Northwest SAM shares its global connections powerful exhibitions and dynamic programs to engage educate and inspire. SAM is a vibrant three-site organization that is supported by 365 employees 10 executive leaders and more than 200 volunteers.

WE ARELOOKING FOR
A customer-focused IT professional who can troubleshoot effectively manage multiple requests and support staff with patience and clarity. Youll bring:

Required Qualifications

• High school diploma or equivalent.

• 24 years experience installing configuring and troubleshooting Microsoft Windows PC hardware Mac and peripherals.

• 24 years experience with TCP/IP networking and wireless access protocols.

• Demonstrated customer service skills.

• Ability to prioritize and multitask in a fast-paced environment.

• Strong time management problem solving and organizational skills.

• Ability to work independently with discretion and confidentiality.

• Proficiency with Microsoft Office Asana Slack and internet-based research.

• Ability to pass and maintain a security background check.

Preferred Qualifications

• Progress toward an AA or BS in Computer Science MIS or related field.

• Experience in a museum nonprofit or corporate environment.

WORK CONDITIONS

Exposure: Primarily indoors in a climate-controlled environment including server rooms and front-of-house/back-of-house spaces.
Stationary Work: About 75% at a desk; 25% moving around work areas. May require extended standing during events.
Communication: Clear and professional verbal and written communication in English is required.
Office Work: Regular use of computers phones and office equipment.
Lifting/Carrying: Ability to transport up to 25 pounds of equipment and supplies.

ACCOMMODATION

If you need assistance applying for a role due to a disability or additional need please let us know at emailprotected

The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process please contact emailprotected

Celebrating difference. At Seattle Art Museum our members visitors and local community come from all walks of life and so do our employees volunteers and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences and as such our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination its ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace and a sense of belonging for each and every employee because we know our organization is at its best when we celebrate difference.

SAM is an equal opportunity employer. We are an equal opportunity employer and consider qualified applicants for employment without regard to race color creed religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry sensory physical or mental disability genetic information military or veteran status gender identity or expression sexual orientation citizenship or immigration status or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need please let us know at The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process please contact For candidates we ask that if possible you wait until youre invited to a screen online technical assessment or interview before requesting an accommodation.

We encourage you to apply. We are dedicated to building a diverse workplace and a sense of belonging for each and every employee because we know our organization is at its best when we include celebrate and embrace difference. We encourage you to submit an application even if your experience doesnt feel like a 100% match with the position. We know applying for a job can be intimidating and research tells us that womxn and folks of color are less likely to apply if they dont see themselves meeting or exceeding every single qualification listed. We encourage you to apply even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.

Requirements for employment. In order to be employed by the Seattle Art Museum you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.

Want to learn more If you havent already check out our Careers page for more on working at SAM.

Though wed love to be able to reply to every question that crosses our desk due to the high volume of applications we receive our HR team is unfortunately unable to offer a response to inquiries requesting search status updates inquiries about hiring timeline or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!