APS6 Clinician

Job Description

APS6 Clinician
Location: Melbourne VIC
Contract Duration: Approx. 12 months
Hourly Rate: $55-$65 per hour plus super
Pre-engagement: Successful candidates will undergo NPC and Baseline Clearance

About the Role

We are seeking an experienced Clinician to join a national contact centre team providing support to veterans and their families. This role is telephone-based and involves intake assessment triage and the provision of immediate clinical support. You will also be responsible for referrals to regional offices and other specialist services working within a 24/7 rostered environment under a hybrid work-from-office/home model.

This is a meaningful opportunity for a motivated and compassionate mental health professional to make a direct impact in supporting vulnerable clients while maintaining ongoing professional development and clinical supervision.

Key Responsibilities

• Deliver high-quality clinical services including risk assessment intervention intake referral and brief counselling.

• Conduct evidence-based individual couple and family counselling sessions.

• Provide case management services to achieve outcomes identified in client care plans.

• Maintain accurate and confidential client records including risk assessments progress notes and care plans.

• Participate in clinical supervision and continuing professional development activities.

• Liaise with clients families treatment providers and other stakeholders to ensure coordinated care.

• Adhere to professional ethical and legislative requirements for best-practice client care.

Key Skills & Experience

• Strong interpersonal and communication skills with the ability to deliver trauma-informed client-centred services.

• Demonstrated experience in mental health settings including intake assessment and evidence-based interventions.

• Ability to manage critical incidents and risk assessments calmly and effectively.

• Previous experience in telephone-based or call centre clinical services (desirable).

• Strong IT skills with confidence in navigating clinical systems and documentation tools.

• Sound judgement attention to detail and the ability to work effectively within a team.

Mandatory Requirements

• Eligibility to hold a Working with Vulnerable People registration or Working with Children Check.

• Full registration with one of the following:

  • Psychologist Occupational Therapist or Registered Nurse with AHPRA

  • Social Worker with AASW membership

  • Masters-level Counsellor with PACFA (Clinical) or ACA Level 3/4 registration

• Ability to obtain and maintain a Baseline security clearance.