Field Service Engineer - Aesthetic, Medical & Dental Lasers (Denver Based)
Field Service Engineer - Aesthetic, Medical & Dental Lasers (Denver Based)
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USD 50000 - 90000
1 Vacancy
Job Description
Globally recognized for exceptional product performance and versatility Fotona develops award-winning aesthetic medical and dentallasers. With over 50 years of laser expertise and industry leadership Fotona has sold over 30000 lasers worldwide with distribution in over 60 countries. Fotonas reputation for excellence is earned from its dedication to R&D unparalleled quality reliability ease of use and durability.
Fotonais seeking aField Service Engineer based in the Denver area to join our growing US team. The primary responsibilityof the Field Service Engineeris to provide exceptionaltechnical service and support to Fotonas customers across the Mountain States and the West Coast. Fast courteous professional customer interactions and solid technical skills are paramount. The Field Service Engineer is responsible for performing and documenting laser installationspreventive maintenance and repairs toFotonas medical and dental laser systemsaccurately and efficiently responding to customer inquiries regarding error codes andorders and providing management with daily communications regarding service orders. Candidates must be able to travel up to 75%. Training on our laser systems will be provided.
Compensation:
- Competitive pay based on experience.
- Benefits package including Medical Dental Vision AD&D and Life Insurance
- 401(k) with matching.
- Monthly car allowance plus reimbursement for gas and travel expenses.
- Advancement opportunities within a fast-growing and industry-leading company in healthcare.
Responsibilities:
- Independently performcomplex troubleshooting and repairs while working within the established procedures (training provided).
- Instruct customers and staff in applications and operations of the equipment (training provided).
- Submit timely and accurateservice reports timesheets expense reports and other paperwork as required.
- Self-manage ensuring workload is managed to meet the needs of customersin a timely manner.
- Ensure proper compliance with applicable FDA regulations provided by the company.
- Ensure effective accurate and prompt handling of ALL customer needs professionally and systematically.
- Communicate and collaborate with Fotona team members across departments to maintain a positive productive work environment for all employees.
- Present a professional image at all times to customers and vendors and represent Fotona with integrity at all times.
Education & Experience:
- Minimum Associates or Technical Degree required; Bachelors Degree preferred.
- Education or experience withphotonics electronics biomedical engineering or similar preferred.
- Customer service and/or field serviceexperience is a strongplus.
Skills and Abilities:
- Clear and friendly communication style with excellent command of English.
- Exceptional attention to detail.
- Ability to write correspondence and emails to customers.
- Natural technical aptitude and ability to read interpret and follow technical documents (instructions manuals etc.)
- Work well as a team member and independently with minimal or no supervision.
- Microsoft Office Excel Outlook and Word skills.
Additional Requirements:
- Ability to travelup to 75%.
- Ability to work flexible hours including some evenings and weekends.
- Ability to lift and carry up to not daily ability to lift and carry over 50 lbs. occasionally ability to push/pull very heavy equipment on wheels/casters.
- Ability to stand lift push/pull bend squat stretch reach twist/turn walk and reach throughout the dayability to work at a computer and sit and/or drive for extended periods.
- Ability to analyze test and repair electronic equipment.
*Fotona is an equal-opportunity employer.
Required Experience:
Junior IC
Employment Type
Full-Time
