drjobs Customer Service Advisor UK Spares Sales (m/f/d)

Customer Service Advisor UK Spares Sales (m/f/d)

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1 Vacancy
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Job Location drjobs

Banbury - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

To be the primary point of customer contact for all spare parts enquiries ordering and repairs. The role is to fulfil the spares processing function within the spares parts side of the business and support the ongoing growth.

We offer:

  • Customer Service to take ownership for and follow through customer queries communicating with suppliers and the DCs as necessary to completely answer questions
  • Quotes process customer request for quote within target and as needed follow up quotes
  • Sales Orders process customer spare parts sales orders within target
  • RSPL - Responsible for recommended spares projects handling and execution
  • Purchasing as necessary create back to back purchase orders relating for all sales orders processed
  • Customer Focus Understand (internal and external) customer expectations and work to achieve customer satisfaction
  • Continued focus on process improvement within the Customer Service team
  • Other duties as assigned

Tasks and Qualifications:

  • Knowledge and Qualifications:

  • Previous experience of ordering Spare Parts
  • Knowledge of SAP Order Processing (desirable but not essential)
  • Ability to prioritise workload
  • Ability to work on own initiative within a team environment.
  • Good telephone manner with greeting all customers and being professional whilst resolving queries


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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