Order-Taker (Room Service) Waldorf Astoria Doha Lusail

An Order-Taker is responsible for taking Room Service orders in a professionaltimely and efficient manner to deliveran experience that will exceed our Guests food beverage and culinary expectations.

What will I be doing

As an Order-Taker you would be responsible for the below;

• Answer guest calls in a warm and friendly manner
• Take orders and manage the service chart
• Monitor activity to determine order flow
• Respond to guest inquiries and requests in a timely friendly and efficient manner
• Perform opening and closing duties as needed
• Help fellow team members and other departments whenever necessary to maintain a positive working relationship
• Attend all mandatory training as instructed by the management team
• Attend all the daily briefings and meetings together with the team
• Receive complaints and resolve problems
• To maintain timekeeping and personnel records
• Monitor compliance with safety and hygiene regulations
• Maintaining high levels of communication and teamwork at all times

An Order-Taker is always working on behalf of our Guests and other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Excellent verbal skills
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Previous experience in a similar role
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EOE/AA/Disabled/Veterans