Technical Support 3
Technical Support 3
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experience:
We are looking for talented people who are passionate about transforming Detroit Public Schools Community District (DPSCD) and making a significant difference in the lives of public school students parents principals teachers and central office employees. Expertise and experience working in an urban public school district is a plus.
- Minimum of three (3) years of desktop/computer support experience
- A Certification preferred
- Prior experience with VoIP audiovisual equipment setup and operation preferred
- Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment including Windows MacOS and iOS systems
- Proficiency with Microsoft Office 365/Suite products such as Word Excel PowerPoint Outlook Teams and SharePoint
- Good communication skills - interpersonal written and verbal
- Ability to manage multiple priorities and meet deadlines in a challenging work environment
- Ability to communicate technical information to teachers students staff and community stakeholders in a clear and concise manner
- Knowledge of ITIL Foundations a plus
- Ability to perform physical tasks such as lifting and moving up to 50 pounds
- Must have reliable transportation for frequent travel between schools and central office
Essential Functions
- Provide comprehensive wraparound technical services for hardware and software supported by the District s technology.
- Demonstrate professionalism courtesy and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
- Identify diagnose troubleshoot and resolve technical issues for desktops laptops and tablets to increase reliability and access to equipment.
- Provide setup service and maintenance of audio/video technology; including but not limited to microphones digital projectors classroom audio interactive whiteboards video distribution equipment and other educational technology.
- Assist with new technology deployment and the asset inventory recovery and recycling process.
- Assist with multifunction device deployment and installation ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
- Provide hands-on demonstrations of District hardware and software solutions to support end-users.
- Collaborate with other teams to ensure coordination and timely completion of projects/tasks assist with special projects and resolve escalated incidents or service requests.
- Provide technical support for district events such as board meetings community workshops or expos including periodic weekend and evening events.
- Leverage the District s IT service management (ITSM) platform to manage and prioritize service requests and projects document details of diagnoses recommendations and resolutions for work completed request appropriate escalation and communication
Employment Type
Full-time
