Manager, Claims Operations
Manager, Claims Operations
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Job Description
Location Designation:Hybrid - 3 days per week
Role Overview:
As a Manager of Claims Operations your primary responsibility will be to Lead a NYL Direct Life Claims team to ensure accurate timely claim adjudication in compliance with regulations and company standards. You will provide coaching and development to staff foster service excellence for insureds and beneficiaries and drive process improvements to enhance efficiency and protect company interests.
What Youll Do:
- Team Leadership and Development Supervise coach and develop claims examiners to support professional growth and ensure high performance
- Claims Management Oversee accurate and timely adjudication of life claims in compliance with NYL guidelines state regulations and service standards
- Regulatory & Compliance Oversight Ensure all claim practices adhere to regulatory requirements and protect the companys interests
- Service Excellence Maintain high-quality service delivery for insureds and beneficiaries by meeting established service standards
- Process & Productivity Improvement Recommend and implement policies procedures and process enhancements to improve efficiency and reduce costs
What Youll Bring:
Youre an experienced leader with a strong background in life insurance and have a deep understanding of regulatory and compliance requirements. You bring proven expertise in coaching and developing teams ensuring accurate and timely adjudication of claims while maintaining high service standards for insureds and beneficiaries. You use strong problem-solving and decision-making skills excel at handling escalations remove barriers to resolution and collaborate across departments. You are process-minded can recommend and implement operational improvements that enhance efficiency protect the companys interests and reduce costs while fostering a culture of growth and accountability.
Required Skills:
- In-depth knowledge of life insurance regulations compliance requirements and industry standards
- Proven ability to coach mentor and develop associates to drive performance and career growth
- Strong problem-solving and decision-making skills
- Excellent organizational and time management abilities to oversee daily workflows and meet service standards
- Effective communication and collaboration skills for cross-departmental issue resolution and team engagement
- Process improvement mindset with the ability to recommend and implement operational efficiencies
Preferred Skills:
- Experience with the Fineos claims platform
- Experienced user of AI and Gen AI tools
Pay Transparency
Salary Range:$60900-$92500
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking collaborative problem-solving and purpose-driven innovation. Here youll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive whats next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space.
Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Job Requisition ID: 92418
Required Experience:
Manager
Employment Type
Full-Time
