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1 Vacancy
ROLE AND RESPONSIBILITIES
Build long term relationships with physicians and other primary healthcare professionals.
Complete administrative tasks related to data collection such as time management reporting etc.
Provide support and guidance on existing projects and studies for more junior staff and provide coaching for more junior staff in their roles.
Act as an ambassador for the company to external contacts including physicians and other stakeholders.
Act as the main point of contact internally for physician and healthcare professional queries
Monitor key metrics for quality speed and efficiency to drive internal and external client satisfaction.
Initiates calls to physicians and other healthcare professionals using a prepared selling strategy.
Promotes physicians participation in syndicated on-going panels based on established standards for recruiting reporting and sample design for all assigned panel segments.
Initiates follow-up calls with panels to achieve maximum rate of return.
Administers electronic data capture strategies to assigned panel.
Educates and motivates data supplier to comply with study guidelines.
Investigates resolves and processes panel incentives to facilitate timely receipt of compensation.
May work cross-functionally with coding team to resolve data quality issues.
Provides recruiting/interviewing support in completion of special projects/studies.
May manage and maintain all supplier-related information.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelors degree in any course
Typically requires 1-5 years of experience in inbound or outbound voice account/s
1 to 2 years of experience in Primary Market Research Req
PREFERRED SKILLS
Written and oral English communication skills
Ability to plan and organize work and resources.
Advanced MS Office computer skills
Work with multicultural teams.
Knowledge in IQVIA hospital and pharmaceutical data
Ability to analyze data on IQVIA reports and identify issues
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Unclear Seniority
Full-Time