Fulfillment Manager
Fulfillment Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Away
We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.
Join The Crew
We are hiring a Manager of Fulfillment to join our Global Logistics team. This position reports to the Director Fulfillment and takes Away further by leading daily operations for personalization and Canadian eCommerce fulfillment overseeing small parcel operations and managing recycling logistics.
In addition to the below responsibilities this position will also oversee 1 employee.
What youll do as the Manager Fulfillment
Youll lead daily operations for Personalization and Canadian eCommerce fulfillment with 3PL partners ensuring accuracy efficiency and timeliness of outbound orders
Youll oversee small parcel operations through a direct report who manages day-to-day execution and performance
Youll manage recycling logistics and operations ensuring compliance with company standards and environmental regulations
Youll build and maintain vendor relationships including 3PLs and fulfillment partners holding them accountable to performance expectations and contractual agreements
Youll develop and maintain operational reporting tracking key performance indicators and service level agreements (SLAs) across all fulfillment channels
Youll deliver capacity planning insights on a quarterly basis to ensure Personalization equipment can support seasonality promotional events and other causes of demand variability
Youll identify opportunities for continuous improvement implementing process enhancements to improve throughput reduce cost and elevate customer satisfaction
Youll collaborate cross-functionally to ensure alignment and resolve fulfillment-related challenges proactively
Youll support team development and performance coaching your direct report and fostering a culture of accountability and operational excellence
Who you are
You have progressive professional experience in an hands-on operational role at a retail brand or working with a 3PL partner
You possess knowledge of small parcel shipping methods rate optimization and carrier performance tracking
Youre an exceptional written and oral communicator with demonstrated experience in partner management and cost management
Youre an excellent project manager and have strong organizational skills
You possess vigorous critical thinking and analytical skills
Youve used ERPs before; experience with ERP like Microsoft Dynamics and TMS tools is strongly beneficial but not required
You have experience either managing or mentoring a team member and a passion for developing talent
Youre agile and motivated by a fast-paced and ever changing environment
Youre passionate about transforming travel for all (but thats a given!)
Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.
Who We Are
Were travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.
Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.
What We Offer
At Away we believe in the power of an inclusive competitive and equitable total rewards program. Our compensation is purposely structured as one rate to provide transparency in the hiring process while honoring our internal pay bands. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.
Compensation: $115000.00 annually
This role is eligible to participate in Aways Annual Company Performance Incentive Bonus Plan the terms of which are determined at the discretion of the company
Equity Grant: commensurate with level determined at the discretion of the company
Benefits Overview:
Take care of yourself and your family through our health insurance offerings
Invest in your future by participating in our 401(k) (with a company match!)
Find balance through our many paid time off programs (vacation wellbeing holidays summer Fridays and compassion leave - just to name a few!)
Build your travel uniform through discount codes product stipends and giveaways
Give back through company-sponsored volunteer and charitable opportunities
How We Work
This is an office-based position that works from our Soho NYC office four days a week. Our working hours are 9am-6pm ET but we embrace a common-sense approach to flexibility in the workplace. Its about being present engaged and balancing work with real-life needs.
Our Commitment
As a company that values diversity equity and inclusion Away seeks individuals of all backgrounds and experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global and diverse so were building a team that is too. Through initiatives like our Employee Resource Groups anti-racism training and bias prevention initiatives were building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.
EEOC Statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.
Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at
Required Experience:
Manager
Employment Type
Full-Time
