Customer Success Associate
Customer Success Associate
Posted on :
04-09-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Pre-Sales Support: Address inquiries from prospective students and their families provide information on accommodation options and assist with the booking process to facilitate smooth transitions into our properties.
- Post-Sales Assistance: Manage ongoing customer support for current residents resolving issues related to leases payments and accommodation conditions while ensuring high levels of satisfaction.
- Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently coordinating with relevant teams to provide timely solutions.
- Customer Query Resolution: Respond to and resolve customer queries related to our services policies and procedures maintaining detailed records and ensuring clarity and accuracy in communications.
- Operational Support: Collaborate with sales and operations teams to streamline processes identify recurring issues and contribute to enhancing the overall customer experience.
Requirements:
1. Strong communication skills both written and verbal.
2. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
3. Empathetic and patient approach to customer interactions.
4. Proficiency in CRM software and Microsoft Office
Required Experience:
IC
Employment Type
Full Time
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