Content Design Strategist Vice President, Employee Experience
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Elevate user engagement through strategic content design fostering inclusive and intuitive digital experiences.
As a Content Design Strategist Vice President in Employee Experience you will develop and execute content plans for inclusive usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chases user experience design efforts.
Job responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience ensure seamless positive interactions throughout the customer journey
- Developing content requirements and content strategy in partnership with product leadership and business leads
- Overseeing executing and delivering user-centered content solutions that follow firm wide governance and best practices and fulfill project requirements (business goals user goals controls deadlines and quality)
- Writing creating updating and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed removing outdated or unnecessary content
- Contributing to evolving firm wide content standards terminologies content patterns and operations
- Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
- Directing the structural design of product experience (navigation labeling flow)
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in content design editing writing strategy process and architecture focusing on digital products and platforms
- Ability to design effective content architecture organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling crafting clear engaging content that effectively clarifies complex concepts for diverse audiences adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Preferred qualifications capabilities and skills
- Experience with Content Management Systems and Knowledge Management Systems
Required Experience:
Chief
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
