Content Design Strategist Vice President, Employee Experience
Content Design Strategist Vice President, Employee Experience
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Job Description
Elevate user engagement through strategic content design fostering inclusive and intuitive digital experiences.
As a Content Design Strategist Vice President in Employee Experience you will develop and execute content plans for inclusive usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chases user experience design efforts.
Job responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience ensure seamless positive interactions throughout the customer journey
- Developing content requirements and content strategy in partnership with product leadership and business leads
- Overseeing executing and delivering user-centered content solutions that follow firm wide governance and best practices and fulfill project requirements (business goals user goals controls deadlines and quality)
- Writing creating updating and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed removing outdated or unnecessary content
- Contributing to evolving firm wide content standards terminologies content patterns and operations
- Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
- Directing the structural design of product experience (navigation labeling flow)
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in content design editing writing strategy process and architecture focusing on digital products and platforms
- Ability to design effective content architecture organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling crafting clear engaging content that effectively clarifies complex concepts for diverse audiences adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Preferred qualifications capabilities and skills
- Experience with Content Management Systems and Knowledge Management Systems
Required Experience:
Chief
Employment Type
Full-Time
