Customer Support Associate - 01
Customer Support Associate - 01
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Associate I is responsible for the daily customer interactions . Your goal will be to provide an excellent customer experience and work cross-functionally to address customer-related questions. You will engage with our customers over email and text to resolve their order-related issues and be the eyes and ears of our customers experience.
What Youll Do:
Answer approximately 80 emails and text messages per day
Address time-sensitive issues such as payments account questions Fridge issues or troubleshooting with professionalism.
Develop expertise in all clients customer service platforms including but not limited to: Customer Management Systems ordering processors payment systems Zendesk
Work cross-functionally with the App Opps and Tech teams to resolve issues that arise with customer orders or specific locations
Identify trends and escalate to your manager promptly
Issue refunds and provide coupons when appropriate to customers who have had an issue with their purchase
Effectively resolve customers questions and issues promptly
Engage positively with customers sharing their experience
Requirements
3-5 years of experience relevant to the above
A demonstrated track record of positive customer support interactions
Experience in a high-growth rapidly changing environment preferably in the food space
The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!
A highly-motivated individual who excels when working autonomously and can attain daily KPis.
Above average in technological fluency
Experience using Zendesk or another customer service platform is a plus!
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
Required Experience:
IC
Employment Type
Full-Time
