Associate SOC Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Fastlyは誰もが自分の好きなことにより深くつながることのできる社会の実現を支援しますFastly のエッジクラウドプラットフォームはお客様のアプリケーションを可能な限りエンドユーザーの近く (インターネットのエッジ) で処理提供保護することでユーザーが優れたデジタル体験を迅速安全確実に創出することを可能にします当社のエッジクラウドプラットフォームは最新のインターネット技術を活用しプログラマブルでアジャイルなソフトウェア開発をサポートしますVimeoPinterestThe New York TimesGitHub をはじめとする世界的に著名な企業の多くが Fastly を活用しています
Fastly は信頼できるインターネットを構築していますご応募をお待ちしています
Associate Customer Security Operations Center (CSOC) Analyst (Local-Japanese-speaking) - Tokyo Japan
Leveraging our growing security product suite an Associate CSOC Analyst contributes real world security insights to Fastly and our customers as part of our Customer Security Operations Center (CSOC) team as we address Internet-scale threats.
The CSOC team provides operational support for Fastlys security products and services. Associate Analysts within this team focus on delivering outstanding security product services to our customers. The team works with the security operations and customer organizations internally to respond to security threats faced on the Internet today.
What Youll Do:
You will be responsible for providing product support for Fastlys security products including our Next-Gen WAF to customers across the globe. This includes assisting with product installation configuration troubleshooting and triage of security incidents. You will help customers establish and secure their web applications debug WAF deployment configurations and resolve technical issues to ensure they derive maximum benefit from Fastlys security offerings. Your fluent Japanese language skills will be utilized to support our Japanese-speaking customers. Associate Analysts are responsible for the following:
- Manage incoming customer inquiries
- Deliver exceptional support for customer security concerns
- Ensure high-quality customer interactions
- Conduct thorough troubleshooting and triage of customer-reported issues related to WAF and other security product functionalities
- Document common issues solutions and best practices to contribute to internal knowledge bases and runbooks
- Address inquiries and alerts in accordance with established Service Level Agreements (SLAs)
- Contribute to the development of scalable organizational processes and policies
- Escalate complex issues to senior team members as required
What Were Looking For:
- Strong interest in infosec and application security
- A foundational understanding of common web application vulnerabilities (e.g. OWASP Top 10)
- Native Japanese and fluency in English are required
- Working knowledge of core internet technologies like DNS HTTP and TLS
- Some experience with command line Linux server environments (Windows Server a plus)
- An understanding of the OSI model
- 1 years of experience in a technical support DevOps or Solutions Engineering role ideally focused on application security web infrastructure or cloud environments
- Familiarity with configuring deploying or managing applications in cloud environments (e.g. AWS Azure GCP) or using CI/CD pipelines is a plus
- Practical troubleshooting experience with WAF products network proxies or application delivery controllers
- Scripting ability in popular coding/scripting languages
- Desire to contribute to the processes and policies that scale our organization as we grow
- Self-motivated and able to work independently but also thrives in a supportive team environment
- Fluency in English (both spoken and written) required and you know how to adapt content for different audiences
- Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction
- Focused on delivering exceptional customer experiences
Work Hours:
Wednesday to Sunday each week around core business hours: 9am - 6pm - JST
Work Location(s) & Travel Requirements:
This position is open to the following preferred office locations:
Tokyo Japan
This position will require travel as required by your role or requested by your manager
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings
Fastly を選ぶ理由
- 大きな影響力 Fastly は小さな企業ですが私たちのビジネスが与える影響力の範囲は非常に大きいです私たちのお客様には巨大なユーザーベースがある上に私たちはオープンソースのプロジェクトとイニシアチブへのサポートも拡大しています プログラミングの分野に限らずFastly の社員は自身の心に響くような活動に周囲の人々と協力して取り組むことが奨励されておりFastly は企業として社会への支援に尽力しています
- 分散型のチームワーク Fastly の本社はサンフランシスコにありますが世界中にオフィスがあり社員はさまざまな地域で働いています
- 多様性を尊重 Fastly は包括的かつ多様なチームの促進と維持を重視していますすべての社員が日々本来の自分らしさを大事にしながら仕事に打ち込み成功に向けて能力を発揮できるような企業をFastly は目指しています
- 情熱にあふれたチーム Fastly の社員は皆情熱に満ちあふれており周囲に合わせて個性を抑え込むよう求められることはありませんここでは作家やパイロットスキーヤー親 (子どもが人間でも動物でも)メイクアップのカリスマコーヒー愛好家など多様な個性を持つ人々が働いています私たちはすべての社員があるがままの自分を尊重し好きなことに情熱を注いでいることが何より大事であると考えています
Fastly では常に謙虚かつ優秀でクリエイティブなチームメンバーを求めていますFastly でのキャリアに興味のある方はぜひご応募ください 応募時には必須事項をすべて記入した応募書類と履歴書または職務経歴書が必要です
障がいを持つアメリカ人法 (ADA) および連邦または州の障がい者法に基づいてFastly は障がいのある応募者および社員に対して合理的配慮を提供します求人への申込みや面接の過程への参加あるいは必要な職務の遂行のためおよび/または雇用に関わるその他の利点や特権を受けるために合理的配慮が必要な場合は採用担当者または Fastly Employee Relations チーム ( または) にご連絡ください
応募者から提出された個人データはFastly のプライバシーポリシーに従って収集および処理しています当社の応募者向けプライバシーポリシー
Required Experience:
IC
Key Skills
- Data Collection
- Malware Analysis
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Product Lifecycle Management
- Microsoft Excel
- PMP
- Financial Analysis
- Omniture
- Data Analysis Skills
About Company
Fastly, Inc. is an American cloud computing services provider. Fastly's edge cloud platform provides a content delivery network, Internet security services, load balancing, and video & streaming services.
