Customer Success Manager (AUS)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Brand Champion (our version of a Customer Success Manager) your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
Why this role exists
At Tracksuit Brand Champions turn brand health data into business momentum. Youll help marketers get max value from their Tracksuit dashboards so they renew expand and rave.
Youll be the trusted partner for a portfolio of brilliant brands educating unblocking and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to this role is central to Tracksuits expansion.
What youll do:
- Onboard & activate: Set clear success plans and get customers to first value quickly.
- Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
- Protect & grow: Spot risk early build save plans own renewals and drive expansion.
- Turn insight into impact: Translate feedback into crisp actionable signals for Product & Marketing.
- Keep the house tidy: Maintain accurate health notes and forecasts - no surprises.
- Level up the journey: Champion playbooks and continuously improve our customer experience.
- Build real relationships: Partner with CMOs Heads of Marketing founders and marketers with calm clear communication.
What youll bring:
- 24 years in Customer Success / Account Management (B2B SaaS or adjacent).
- Commercial chops (GRR/NRR negotiation forecasting) and a bias to outcomes.
- Brand & marketing fluencyyou get why brand matters and how to prove it.
- Data-literate and product-curious; comfortable guiding conversations with dashboards.
- Excellent written & verbal comms across exec user and technical audiences.
- Tools familiarity (we use Vitally HubSpot Subskribe Notion Google Workspace).
- Our flavour of High Care High Performance: kind organised ambitious team-first.
What success looks like (first 12months)
- Portfolio hits GRR/NRR targets with reliable inspection-ready forecasts.
- Every account has a documented success plan and healthy adoption baseline.
- Clear expansion pipeline with repeatable motions aligned to ICP & segment.
- Customer insights inform roadmap marketing narratives and enablement.
- Playbooks improved with your fingerprints.
$110000 - $125000 a year
Please note: this role also includes up to 20% commissions on-top of base.
We practice transparent compensation at Tracksuit which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually as well as rolling promotions when youve levelled up. Your salary is supplemented with our best-in-class benefits package as well as generous ESOP.
Why join us at Tracksuit
As one of Australasias fastest growing startups weve hand-picked a world-class team of kind ambitious generous and smart humans. But dont take our word for it!
Youll be joining the:
Mumbrella Marketing Company of the Year 2022
HRD Employer of Choice <200 Staff 2024
NZ Hi Tech Awards Emerging Company of the Year 2024
AFR Best Place to Work Media and Marketing (4th place) 2024
At just over 4 years old were incredibly grateful and excited to be working with over 600 epic brands across NZ AU USA Canada and UK like like David Jones Tiffany & Co frank body Heaps Normal Go-To-Skincare Arnotts MyFitnessPal Bondi Sands and more.
Tracksuits vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. Were doing this by becoming the common language to measure and communicate the value of brand building. Weve built beautiful always-on radically affordable brand tracking - taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Were a tight-knit supportive and ambitious team driven to empower companies to use brand to drive success. Our culture thrives on complete transparency trust learning and constant development and improvement.
Underpinning the experience are our great benefits including:
Compensation:Competitive market rate remuneration which is reviewed annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
Employee Share Option Program (ESOP):So that everyone on the team has a share in Tracksuits success.
Progressive health and wellness benefits:Including an annual wellness bonus access to a premium EAP platform and 6 weeks of paid annual leave.
Generous parental benefits:12 weeks paid parental leave for either caregiver additional sick leave for IVF gradual return to work.
A $1000 personal L&D budgetfor each Trackstar plus additional growth opportunities including mentorships speaking engagements and travel.
Flexible working:We have beautiful offices in Auckland Sydney London and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
Most importantly when you join youll receivean epic Tracksuitwhich reflects our vibe. We are built for speed and comfort were fun and informal and were practical and ready for anything
We are committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives.
FYI - Were pet-friendly in principle and practice with the occasional four-legged visitor adding to the charm not the chaos.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Tracksuit is a radically affordable, always-on brand tracking dashboard to measure and communicate the value of your brand building activities.
