Guest Experience Expert Night Auditor - London Marriott Hotel Marble Arch
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Explore our very big world.
We are looking for a passionate Guest Experience Expert Night Auditor to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make.
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.
Perks you deserve.
Youll be supported in and out of the workplace through:
- Discounts on hotel rooms gift shop items food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
What youll do
- Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices.
- Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension.
- Receive record and relay messages accurately.
- Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features property amenities and local areas of interest.
What were looking for
- A warm people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility problem-solving skills and multi-tasking ability
- The ability to stand sit or walk for extended periods of time across a work shift
LONDON MARRIOTT MARBLE ARCH
A modern destination for business and leisure the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5-minute walk from Oxford Street Marriott Hotel Marble Arch features a modern fitness centre stylish rooms and a contemporary restaurant The Pickled Hen showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests curiosity and spark new perspectives. Join a collaborative team of creative dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
