IT Support Lead

*This is a hybrid position requiring on-site presence at our Boca Raton FL office 13 days per week*

Company Overview:
GovSpend provides data and analytics to organizations buying and selling in the public sector. With transparency and accountability at the center of what we do we strive to place critical market intelligence into the hands of our 4500 clients so they can win more government business.

Our Mission:
At GovSpend our vision is to be the foremost and indispensable provider of Data and Market Intelligence on government activity driving insights for vendors and agencies. We envision a future where organizations harness the power of data to identify opportunities optimize strategies and make for more efficient government.

Through our cutting-edge technology and platform we harvest the data and produce the insights that enable our clients to make data-driven decisions and thrive in the dynamic landscape of government procurement. Together we shape a more efficient informed and impactful public sector ecosystem.

Position Summary:
This role will provide hands-on leadership to our technology support operations and ensure a seamless experience for our employees and contractors across the organization. The ideal candidate will bring deep expertise in supporting MacOS environments with strong proficiency in Windows PC systems as well. This role requires someone who can manage day-to-day IT support mentor team members and partner with leadership to ensure our IT infrastructure is reliable secure and user-friendly.

What youll do:

• Serve as the primary point of contact for IT support escalations across the organization.
• Provide advanced troubleshooting configuration and support for Mac computers (MacOS) and Windows PCs.
• Lead and mentor the IT support team setting best practices and ensuring high-quality service delivery.
• Manage onboarding and offboarding processes including provisioning and deprovisioning of hardware software and accounts.
• Oversee endpoint management systems including antivirus Google Workspace email Knowbe4 Defender and more.
• Collaborate with internal teams to enforce compliance and security policies.
• Monitor IT service metrics identify areas for improvement and implement solutions that enhance efficiency and user satisfaction.
• Maintain and improve IT documentation knowledge base and training materials.
• Coordinate with vendors for hardware/software procurement and support.
• Support conference room technology audio/visual equipment and remote collaboration tools.
• Other duties as assigned to meet the business needs.

• 5 years of IT support experience with at least 2 years in a leadership or team lead capacity.
• Expert-level knowledge of MacOS deployment troubleshooting and lifecycle management.
• Strong experience supporting Windows PCs and related enterprise tools.
• Proficiency with device management platforms (Jamf Intune or equivalent).
• Familiarity with identity and access management systems.
• Strong understanding of networking fundamentals (DNS DHCP VPN Wi-Fi firewalls).
• Excellent communication and customer service skills; ability to explain technical concepts clearly to non-technical users while keeping customer experience in the forefront.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Relevant certifications (Jamf CompTIA Microsoft Apple ACMT/ACSP) are a plus.