Manager of Enterprise Applications
Manager of Enterprise Applications
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Job Description
The Manager of Enterprise Applications is responsible for strategic and operational leadership of the institutions enterprise application systems including design implementation support and maintenance. The position engages with academic administrative and student services stakeholders to understand their needs and align their use of business applications with the capacity and integrity of the technology infrastructure. The position provides site management with analysis and recommendations to improve and expand system integration application features and performance. The position works closely with the CIO to establish the focus and vision for technology growth in student-centric services staying current with the latest applications that enhance student engagement and support.
Responsibilities:
Oversee the management and ongoing implementation of the institutions enterprise management systems including supervision training and evaluation of support staff.
- Develop strategic and tactical plans for administrative technology initiatives in the form of comprehensive project plans and assume responsibility for their execution in collaboration with senior leadership IT staff and administrative and academic stakeholders.
- Provide analysis and recommendations to improve and expand applications system integration and performance.
- Develop an excellent understanding of institutional process needs as they span or interact with the specific viewpoints of individual administrative and academic departments ensuring that solutions maximize system improvements for the institution.
- Maintain and manage regular interactions with all administrative and academic departments to ensure the best support for the institutions work serving as the liaison between functional users and technical support staff for administrative systems.
- Stay current on product availability to meet institutional needs and propose new initiatives to meet identified needs.
- Collaboratively develop and implement a change management framework for application deployment upgrades and updates including user acceptance testing.
- Organize and train user groups design project teams and coordinate the efforts of administrative and computing departments consultants vendors and other groups to meet the institutions goals for utilizing administrative systems.
- Develop needs analyses of potential projects identify possible solutions and vendors create requests for proposals coordinate the evaluation of proposals and facilitate decisions.
- Regularly communicate status updates to IT leadership and stakeholders.
- Maintain a high understanding of CRM software Mobile Apps and Cloud-based Applications.
- Other projects and areas as assigned.
Support:
Provide support for the following:
- Manage the administration configuration and lifecycle of enterprise systems (SIS LMS CRM finance HR).
- Resolve escalated application issues beyond frontline or mid-tier support.
- Integrate and sync data across systems via APIs automation and file transfers.
- Maintain scheduled jobs workflows and scripts for business process continuity.
- Monitor performance logs and errors to prevent or resolve disruptions.
- Coordinate patches upgrades and new features with vendors and IT staff.
- Manage user roles and permissions to ensure secure system access.
- Document user process system architecture configuration changes and data flows.
- Create reports and dashboards using built-in or third-party tools.
- Write and maintain SQL queries for data extraction validation and reporting.
- Support data reporting tools and train users on dashboards or query tools.
- Assist with vendor relations contracts and service-level agreements.
- Collaborate with stakeholders on requirements testing and implementation.
- Enforcement and support of change management processes related to enterprise applications.
- Other duties as assigned.
Preferred Qualifications:
- 5 years of experience in enterprise application support or IT project management preferably in higher education.
- Bachelors degree in information systems Computer Science Business Administration or related field.
- Experience supervising or leading technical teams.
- Experience with ERP CRM or SIS systems (e.g. Ellucian Jenzabar Workday).
- Knowledge of data integration techniques and enterprise reporting tools.
- Strong project management organizational and communication skills.
Minimum Qualifications:
- 3 years of experience managing or supporting enterprise systems.
- Associates degree in a technology-related field or equivalent work experience.
- Strong understanding of business process analysis and enterprise software platforms.
- Excellent written and verbal communication skills.
- Ability to work effectively with stakeholders across departments.
- Strong critical thinking and problem-solving abilities.
Relationships:
This position requires strategic collaboration with college leadership administrative and academic departments IT staff and external vendors. The Manager of Enterprise Applications serves as a key liaison between technical teams and functional stakeholders ensuring that enterprise systems support institutional goals effectively and efficiently.
Knowledge Skills & Abilities:
- Strong leadership team coordination and project management skills
- Strategic planning and execution for enterprise systems
- Experience with cloud solutions integrations and system lifecycle management
- Knowledge of change management user training and information security
- Excellent communication and ability to explain technical concepts clearly
- Proven collaboration with cross-functional teams and stakeholders
- Strong customer service focus in fast-paced environments
- Highly organized detail-oriented and able to multitask effectively
- Knowledge of information security practices and technology
Founded in 1833 Stephens College is the second-oldest womens college in the United States dedicated to providing innovative experiential and career-focused education across various disciplines. Located in Columbia Missouri Stephens College continues to be a leader in womens education fostering a community where students are empowered to lead innovate and excel. The college also provides flexible co-educational masters degrees and certificates for working professionals and is home to the co-educational Conservatory for the Performing Arts at Stephens College.
Ranked (over and over again) as one of the best college towns in America Columbia Missouri is home to 36000 college students and 118000 residents. Columbia conveniently located approximately 100 miles from both Kansas City and St. Louis has it all: big-time college sports film music and arts festivals a high-energy arts community amazing recreation and a great downtown with lots of places to eat shop snack and check out the latest bands. The Columbia community offers outstanding health care options as well as excellent educational opportunities for every level of student (including our own Childrens School).
Be a part of this amazing community of innovative thinkers doers and dreamers.
Stephens is an Equal Opportunity Employer and will recruit and employ qualified personnel without regard to race color religion sex sexual orientation national origin age disability or status as a veteran.
Required Experience:
Manager
Employment Type
Full-Time
