Dealership Call Center Representative
Share
Job Location:
Charlottesville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
HoneyCar the Sweetest way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store at home or a combo of both. Through transparent pricing and a seamless online experience we support the customers wishes of working with a member of our team or buying it on their own online.
HoneyCar believes that happy employees create happy customers and strives to be a Best Company To Work For. If youre looking for an exciting opportunity to help build a company learn new skills and continually improve operations this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
As the BDC Rep you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car by coordinating appointments for potential customers.The BDC rep must be a technically savvy individual who understands todays technologies and who can communicate in a clear and efficient way with customers using internet/email mobile/Smart phones tablets order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business.
Benefits
- Daily training coaching and mentoring
- Access top tier industry software
- 401(k) Plan
- Medical/Vision/Dental Package
- Long & Short Term Benefits
- Life Insurance
- Paid Training
- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet phone and live chat inquiries using email scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
- Utilize CRM tracking system daily.
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Schedule
- Day shift
- 5 Day work week
- Off Sundays
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
HoneyCar is the Sweetest way to grow your career! About Us HoneyCar is the sweetest way to buy and sell cars, and we're looking for a Director of the Buying Cen...
