Senior Account Executive
Senior Account Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
KEY JOB FUNCTIONS:
Responsible for the successful development of 5-10 Team members as it pertains to Relationship selling effectively managing their book of business and their resources.
Responsible for providing immediate feedback to Casino Account Executives
Assist in the QA processes for the department and teams
Responsible for active and positive participation in strategic planning for the department
Provide ideas and execution of ideas to optimize the department
Responsible for developing and maintaining coded player block through direct mail email telesales and leveraging databases.
Actively participates in telephone solicitation and coordinates personalized direct mailings
Works to utilize transportation resources including 30-seat jet corporate jet direct mail and customer point-of-service support to actively recruit VIP players
Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
Fully complies with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honesty.
Responds to and consistently meets the needs of customers and team members
Supports and cultivates new ideas and methods to deliver business solutions.
Identifies ways to increase efficiencies or improve product or service.
Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business.
Prepares project plans that aid in moving project forward.
Must be knowledgeable of all happenings on property and in market.
Keeps track of existing products/services and/or progress on new initiatives.
Develops skills to handle increasingly complex matters.
Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy.
Politely gives consistent timely and accurate information and finds answer when unsure.
Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
EDUCATION and/or EXPERIENCE:
One to three years experience casino/hotel account management sales customer service host or telesales experience required (Experience with luxury brands preferred).
College degree or equivalent experience preferred but not required
QUALIFICATIONS:
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Must be proficient with customer Point-of-Service systems.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Excellent interpersonal skills required.
Must have excellent oral and written communication skills.
Must be able to listen and respond to visual and aural cues.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
CRITICAL COMPETENCIES:
Sales Excellence: Leveraging sales techniques to maximize performance
Passion for Service: Internally motivated to graciously serve delight and build player loyalty
Drive: Harnessing energy and passion to excel
Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
Influence: Engaging others to succeed
Professional Excellence: Applied functional / business knowledge; professionalism composure effectiveness
Required Experience:
Senior IC
Employment Type
Full-Time
