Video Streaming-Project Manager

Job Description
Infosys is seeking a seasoned Video Streaming-Project Manager to own and drive the end-to-end operations program for our Streaming Support Services. This role demands a proactive leader who can manage service reliability lead incident and change management and continuously improve operational processes across OTT platforms.

Required Qualifications:
Candidate must be located within commuting distance of Los Angeles CA or be willing to relocate to the area. This position may require travel to project locations.
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience.
Experience in Media/Video domain with strong end-to-end knowledge of video platforms products and operations back office.
Proven experience in Streaming operations including monitoring and controlling OTT content delivery environments.
Knowledge and usage of ABR protocols such as HLS and DASH
Working experience with CDN technologies and providers
Proficiency in Video Monitoring tools such as Ineoquest Harmonic VOS and Visualization tools such as Grafana.
Proficiency in ITSM tools (e.g. ServiceNow) for documentation issue tracking and knowledge management.
Experience in alert management and service ownership especially for OTT Stream applications.
Strong analytical skills to identify trends gaps and opportunities for improvement.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred skills:
Technical proficiency in monitoring tools and dashboards with a focus on continuous enhancement.
Proven track record of process improvements that enhance operational efficiency and service reliability.
Experience collaborating with engineering/development teams to drive automation and operational feedback loops.
Understanding of cloud and modern infrastructure technologies such as AWS Kubernetes Docker CDN Microservices and databases.
Strong leadership and stakeholder management skills with the ability to guide support and develop teams.
Excellent communication skills with the ability to represent the team and align cross-functional efforts.
Commitment to continuous quality and process improvement in collaboration with other departments.
Self-directed and resourceful work ethic with a strong sense of ownership and initiative.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits: -
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off




About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.