Account Director

Description

About Us:

EMCOR Facilities Services (EFS) an EMCOR core business services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites EFS provides a range of services that support mission-critical areas of financial services manufacturing pharmaceutical transportation and education sectors.

Job Title: Account Director

Job Summary:

The Account Director is senior account leader that is responsible for managing and growing a positive customer relationship leading the account team managing the EFS business profit/loss for the account and ensuring high quality performance and support to the customer. They are responsible for all aspects of the relationship including ensuring maximum operational success growing the account driving client service levels profit and revenue.

Essential Duties and Responsibilities:

• Build favorable client relationships and ensure retention and growth of the clients business. Manage the operations and performance of the assigned clients. Ensure all Key Performance Indicators (KPIs) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings. Develop and maintain a positive relationship that supports open dialogue
• Manage the dedicated staff assigned to the account. Provide the overall direction coordination and evaluation of performance of associates at all client sites. Foster a positive work environment. Interview hire and train new leaders. Ensure processes are in place to efficiently hire new quality personnel. Manage the review process and engage in associate development. Ensure all teammates meet the expected standards of performance and behavior and with support of HR take appropriate personnel actions
• Manage all account financials to include but not limited to profit and loss management. Understand and manage all costs to the account customer billing and invoice processing. Ensure all fixed costs labor materials and subcontracted work are billed accurately timely and in accordance with the Master Service Agreement (MSA)
• Understand the details of the MSA the scope of each service line and the work that is performed. Ensure the account team is qualified to deliver quality results. Have a general understanding of equipment and buildings components to be able to effectively provide long term direction to the account
• Ensure processes are in place and the culture exists for the account team to effectively interact with EFS support functions so that business is accomplished as smoothly and effectively as possible. These groups include Finance Safety HR Procurement Transition ECSC EMCOR Field Operations and Project Management Office
• Ensure commitment to environmental health and safety within the account by adhering to safety practices investigating concerns and making recommendations. Ensure all account team members have completed required safety training and are following safety protocols
• Ensure compliance within all accounts to all fiduciary aspects of accounts they are responsible for including proper purchasing billing travel procedures. These will include processes used to purchase material and services for the company and the customer. Critical to that is insuring the organization understands proper use of these processes to insure customers are not over/under billed or company funds are misused

Qualifications:

• Bachelors Degree or equivalent combination of education and experience
• Minimum of 10 years of experience in operations and facilities management
• BOMA IFMA LEED Certifications are a plus
• Ability to read and comprehend instructions including but not limited to safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
• Requires use of MS Project Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment

Management SKILLS

• Develop and sustain an organizational culture that matches the culture of EMCOR Facility Services.
• Engage associates to complete tasks efficiently and with a positive attitude
• Ability to coach associates especially Supervisors and Managers in a constructive manner and one that enhances the desired culture.
• Must be experienced in managing in a healthcare environment (experience working with and maintaining joint Commission accredited medical facilities.
• Ability to lead managers in completing company processes including performance review hiring performance improvement and sustaining culture

PROFESSIONAL SKILLS

• Exhibit business acumen and the ability to analyze business issues
• Provide solutions that address and align to broader business requirements and strategic initiatives
• Collaborate across business functions within Viox and with the customer to leverage expertise
• Define priorities that result in greatest organizational impact and complete successful execution

SAFETY FOCUS

• Model safe work habits to your work team
• Ensure safety training meetings are held with your work teams and share Good Work Practices (GWPs) and other safety tools
• Attend safety training and ensure your team has completed all safety training
• Embrace a culture focused on creating and operating in a safe work environment
• Follow all workplace and trade safety laws regulations standards practices and policies at all times
• Wear personal protective equipment when applicable
• Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed
• Report all safety issues concerns and violations; discipline associates who violate safety guidelines

ETHICAL CONDUCT

• Follow policies and procedures as outlined by law company and customer
• Treat co-workers supervisor and customer with mutual trust and respect
• Always follow the anti-harassment policy

COMMUNICATION SKILLS

• Communicate with company executives both inside and outside the company
• Communicate effectively with multiple levels including supervisor associates support groups and direct reports

RESULTS DRIVEN

• Accurately complete multiple tasks in timely and consistent manner
• Ability to deliver results critical to company success while also delivering results to the customer that maintain the long-term business
• Follow a disciplined approach to complete daily activities

INITIATIVE

• Strong organizational and analytical skills
• Willing to go above and beyond to satisfy the customer
• Work with minimal supervision
• Able to handle multiple competing priorities at the same time

INTERPERSONAL SKILLS

• Work cooperatively within a team
• Display strong customer service orientation
• Build positive relationships with co-workers supervisor and customer

PERSONAL RESPONSIBILITY

• Be available to insure organization keeps moving forward toward its Goals. Flexible and able to adapt to changing business needs
• Manage personal time so that competing requirements are met and travel requirements are met

Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure weoffer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled