Senior Technical Landscape Owner in ECS, SAP BASIS_Shanghai/Dalian

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

SAP Enterprise Cloud Services supports customers throughout their Cloud transformation and plays an important role in achieving SAPs cloud ambition. We run the SAP software product portfolio on the customers preferred infrastructure (SAP HANA Enterprise Cloud or Hyperscalers) and with SAP Cloud Application Services at the core we help customers to accelerate their SAP S/4HANA adoption and transformation.

Three of SAPs large customers headquartered in Germany have started their RISE with SAP journey. The first of these customers has now tasked SAP to also move their China business to the Cloud. As part of this transformation the 16 productive landscapes must be migrated to 21Vianet/Microsoft Azure with a potential future move to parallel to the migration the customer is also undergoing its SAP S/4HANA transformation to become an Intelligent Enterprise. With your understanding of ECS processes focusing on large customers you will be contributing to the ECS private Cloud adoption of the customer.

The Role:

As a Senior Technical Landscape Owner you are part of an SAP Technology expert team who are the primary SPOCs and E2E responsibles for all customer SAP landscapes. You are supporting the Head of Technical Service Management and your TLO colleagues in landscape management optimizing processes (e.g. Alert management automation) and improving the end-user experience (e.g. Performance).

What you bring :

• Familiarity with SAP system administration tools of NetWeaver and non-NetWeaver based systems.

• Solid experience in technical planning implementation configuration and integration of SAP solutions: Installations migrations upgrades and operations for large/complex environments.
• Good knowledge of the entire SAP technology stack: NetWeaver database operating system (Linux HANA ASE)
• Experience with hyperscalers (Azure / AliCloud) and their virtualization technologies.
• Solid understanding of network concepts: DNS Firewalls network-based encryption routers subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.
• Identify top issues define and drive implementation of the action items
• Lead technology discussions drive innovations and act as the escalation point for technical issues
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build cutover / business go-live and operations.
• You make sure the systems run smoothly by proactively identifying issues before they impact availability. When issues do arise you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.
• Work as trusted technical advisor representing SAP ECS in customer/partner/consulting discussions
• Support the Cloud Advisory Architect (CAA) to identify customer future requirements
• Understand end to end business drivers for customers to be in cloud translating it into technical requirements and easy to consume cloud solutions
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.
• This is very much a customer-facing role. You will be working closely with customer technical experts on a daily basis.
• You may be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and guide junior members of the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• A bachelors degree in computer science Engineering Information Management or related field.
• Expert in industry and standards and methodologies for operations (ITIL v3 CCoE ITSM TCO and E2E Operations / Run SAP ALM) certifications in any of these topics are a big plus
• Excellent written verbal communication and presentation skills in English: Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Focus on highest service quality standards customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe South Africa Brazil and India.
• Strong focus on quality customer success and driven by results
• Capacity to continuously acquire new knowledge in an independent proactive way
• Good analytical and solution-oriented thinking
• Having project management experience is a plus.
• English and Chinese (advanced/fluent written & spoken) language skills.

Work Experience

Minimum of 5 years SAP technology experience preferably in an SAP support / consulting environment.

Meet your team:

To provide the right level of service and in order to cope with the complexity and the specialties of large customers a dedicated team has been set up within Enterprise Cloud Services Region MEE to work for three customers only. The goal of this team is to operate the customers SAP landscapes and drive innovation adoption

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428522 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.