Technology Support Specialist

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Position Summary:

The WMS Support Specialist helps keep our warehouse management system (WMS) running smoothly by providing frontline support to warehouse employees assisting with data accuracy and partnering closely with the WMS Analyst on larger system initiatives. This role combines strong warehouse operational knowledge with a willingness to learn system processes making sure employees have what they need to do their jobs effectively.

Key Responsibilities:

End-User Support & Ticket Resolution

Serve as the first point of contact for WMS-related questions and problems from warehouse and operations staff.

Troubleshoot basic system issues and escalate more complex problems to the WMS Analyst or IT team as needed.

Manage user access including onboarding offboarding and permission changes following guidelines set by the WMS Analyst.

Log and track issues in the ticketing system ensuring timely communication and closure.

Training & Documentation

Provide basic WMS training for new warehouse users covering day-to-day system features and best practices.

Maintain quick-reference guides simple SOPs and FAQs under the direction of the WMS Analyst.

Support retraining efforts following system updates or process changes.

System Audits & Data Support

Conduct routine audits of inventory records in the WMS to support data integrity such as cycle count validations putaway accuracy checks and pick path confirmations.

Perform light data entry like updating location attributes as directed by the WMS Analyst to maintain system accuracy.

Help identify patterns in day-to-day issues and share insights with the Analyst for deeper analysis.

Project & Testing Collaboration

Work closely with the WMS Analyst to support system configuration projects rollouts and upgrades.

Participate in User Acceptance Testing (UAT) by executing test cases documenting results and providing user-level feedback.

Coordinate with warehouse supervisors to gather operational input helping the WMS Analyst identify training needs and process pain points.

Education & Experience:

High school diploma or GED required; Associates degree in information systems business supply chain or equivalent experience preferred.

1 year experience in a warehouse help desk or system support role preferred

Prior exposure to warehouse management systems (WMS) is a plus.

Skills & Attributes:

Strong troubleshooting mindset with the ability to learn new systems and procedures quickly.

Excellent communication skills to bridge warehouse operations and technical teams.

Detail-oriented dependable and organized in managing tickets data checks and training tasks.

Comfortable working in a dynamic environment with shifting priorities.

Key Competencies:

Customer-service mindset and collaborative attitude

Dependable and able to work with minimal supervision

Organized process-driven and eager to support operational improvements

Interest in technology and systems within supply chain environments

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.