Experienced Service Advisor (BMW)
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Prior experience as a service advisor or service writer required
As a BMW of Brooklyn Service Advisor youll be at the forefront of the automotive industry promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing ensuring high levels of customer satisfaction and maximizing departmental profitability.
RESPONSIBILITIES:
- Writing up repair orders quotes and invoices vehicle intake
- Providing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of vehicle
- Keep clients informed of the status of their repairs via phone email and face-to-face at the dealership; take meticulous notes on all client interactions and communications
- Coordinate with fellow team members regardingservice work to adhere to commitments made to customers
- Processrepair orders quotes and invoices; qualifyclientconcerns logthem for technicians to review estimatecosts and time for work to be carried out and obtain client approval for all work to be performed
QUALIFICATIONS:
- Prior experience as a service advisor or service writer required
- Candidates MUST possess above-average phone and communication skills
- Must bring a positive upbeat attitude to this role and be completely comfortable up-selling clients on BMW products and services
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs
- Valid driver license
Expected Hours of Work:
This is a full-time position. Generally work is performed Monday through Saturday one other day off during the week. Youre required to work on Saturdays and some late nights.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
BMW Certified Technician/MechanicResponsibilities for this position include:Perform work as described on the repair order with efficiency and accuracy, in accor...
