Enrollment Services Position (Admissions and Financial Aid) 2025-2026

Primary Responsibilities
Job Description The Enrollment Services Assistant supp01is both the Admissions and Financial Aid offices in providing exceptional customer service to prospective and current students their families and the campus community. This position requires flexibility and may also involve providing cross-departmental support during peak periods to maintain efficient operations. The Enrollment Services Student Assistant will support the daily operations of the Enrollment Services office by providing administrative support assisting students with general inquiries and helping ensure the smooth delivery of enrollment-related services in admissions and financial aid. This position offers students the opportunity to gain professional experience in a fast-paced student-focused environment. Required Responsibilities Report to work on time prepared and follow the assigned schedule consistently. Must follow FERPA guidelines and maintain confidentiality of student records and information. Provide courteous professional support to students faculty and staff and campus visitors across in-person phone and chat communications. Follow all Enrollment Services policies procedures and operational guidelines. Must support Enrollment Services during special projects and events as needed. Regularly attend assigned shifts required trainings and departmental meetings. Primary Duties (Enrollment Services Admissions & Financial Aid) Assist with campus tours and warmly greet prospective students and visitors. Support admissions processing by scanning filing and entering application documents. Help with outreach effo1is to prospective students including answering questions and providing general information about admissions processes. Securely handle sensitive financial aid documents including scanning shredding and filing in compliance with FERPA guidelines. Assist with packaging and mailing financial aid materials and help with FAFSA follow-up tasks as directed. Perform general office duties such as photocopying data entry organizing files and preparing outgoing mail and packages. Support setup staffing and coordination for Enrollment Services events and special projects including occasional after-hours activities. Maintain confidentiality and professionalism and complete additional duties assigned by supervisors. Learning Outcomes Gain experience in administrative and customer service roles. Improve communication time management and problem-solving skills. Develop a greater understanding of higher education operations and student services. Work Expectations Demonstrate a professional and positive attitude. Be adaptable and willing to assist with tasks in both Admissions and Financial Aid as needed. Engage in depa1iment activities and initiatives aimed at improving student experience. Supervision Reports to their assigned Supervisor in Admissions and Financial Aid Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director. Position is Security Sensitive.

Other Information
An Equal Opportunity/Affirmative Action Employer It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual job related qualifications and without consideration of race creed color sex religion age national origin disability sexual orientation gender identity veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including but not necessarily limited to recruitment hiring training upgrading promotion demotion termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice files a charge testifies assists or participates in an investigative proceeding or hearing. Notice of Availability of the Annual Security & Fire Safety Report The Annual Security & Fire Safety Report is available online at The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence domestic violence sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within or immediately adjacent to and accessible from the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy of the report will be provided upon request. If you would like to receive a paper copy you can contact the Office of Student Life located on the Alpine Campus in the Morgan University Center Room 211 or you can request that a copy be mailed to you by calling or emailing