Customer Experience Coordinator
Customer Experience Coordinator
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1 Vacancy
Job Description
National Business Furniture
Milwaukee WI
At National Business Furniture (NBF) we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country from startups to Fortune 500 companies to equip their workspaces with beautiful comfortable and functional furniture for nearly 50 years. Named one of the 2023 Top Places to Work in Southeast WI by Top Workplaces and the Journal Sentinel.
Were presenting an exciting opportunity for aCustomer Experience CoordinatorinMilwaukee Wisconsin.The right individual for this role will need strong attention to detail and be able to manage multiple interruptions in a day without loss of focus. This person must be able to set appropriate expectations and meet deadlines provided to customers. Coordinators are there to follow-up on all large orders for our customers until completion.
What Makes This a Great Opportunity
In this role you will build strong relationships with both internal and external customers enabling proactive problem-solving and ensuring a seamless customer experience. The coordinator serves as a key point of communication ensuring transparency preventing unexpected issues and delivering on commitments with consistency and reliability. Toensure your success we offer an immersive in-office training program (MondayFriday). After training youll enjoy ahybridwork schedule with the flexibility to workremoteon Mondays and Fridays.
Heres a General Overview of What Youll Be Doing:
- Answer emails in a timely manner from both internal and external customers
- Get ship dates on all portions of orders and follow up to ensure the ship dates are met
- Contact customers to find out delivery requirements
- Think ahead as to what might need to happen on orders
- Answer phones when clients or internal customers call
What Were Looking For:
- 5 years in a customer service and/or project manager role
- Exceptional organizational skills
- Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook Word and Excel
- Demonstrated problem solving experience in exceeding customers expectations
- A can-do optimistic attitude when communicating with customers and team members
- Experience managing multiple projects and timely turnaround in resolution
- Must also demonstrate impeccable business communication skills both written and verbal
It Would Also be Nice to Have:
Associates or Bachelors degree in a relevant field (communications business management)
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law.
If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process please call or contact us atemailprotected.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Employment Type
Full-Time
