Relationship Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager do

As a successful Relationship Manager at Fiserv you will lead the overall business relationship with a portfolio of clients from a strategic and consultative perspective. You will manage and grow relationships with senior-level decision-makers and influencers at assigned clients to foster customer loyalty and drive increased revenues.

What you will do:

• Act as the primary point of contact and trusted resource for clients sales support marketing and management regarding ongoing operations.
• Build and maintain strong client partnerships that align with and support their business objectives through Fiservs solutions.
• Develop and execute strategic account plans to drive incremental revenue via innovative deal structures and partnerships.
• Identify and cultivate a pipeline of revenue-generating opportunities that enhance profitability and contribution margin.
• Achieve assigned sales quotas through contract renewals and cross-selling of products and services in collaboration with product sales SMEs.
• Oversee daily operational activities for your assigned client portfolio ensuring consistent service delivery.
• Stay current on industry trends and product knowledge understand client needs and consistently promote a positive image of Fiserv.

What you will need to have:

• Bachelors degree in business administration or a combination of work education and military experience.
• 10 years of experience in relationship management sales and/or account management with at least 7 years of experience in payments or banking.
• Experience managing growing relationships and implementing cross-functional strategies to drive growth with large clients.
• Experience working in the financial technology industry.
• Fluent in French and English.

What would be great to have:

• Knowledge of business and operations in Banking Credit Card Processing and Merchant Processing.
• Knowledge of Fiserv systems including Salesforce or similar eCRM tools.
• Experience in sales and negotiating techniques and consultative selling skills with a consistent track record of negotiating closing deals and generating results in a timely manner.
• Strong knowledge of computer systems including host-based systems especially financial data processing systems.
• MBA or equivalent graduate level degree.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

Que fait un(e) Responsable des Relations Client russi(e)

En tant que Responsable des Relations Client chez Fiserv vous serez charg(e) de grer la relation commerciale globale avec un portefeuille de clients dans une approche stratgique et consultative. Vous dvelopperez et renforcerez les relations avec les dcideurs et influenceurs de haut niveau afin de favoriser la fidlit des clients et daugmenter les revenus.

Vos missions :

• tre le point de contact principal et une ressource de confiance pour les clients le support commercial le marketing et la direction concernant les oprations en cours.
• tablir et entretenir des partenariats solides avec les clients en alignement avec leurs objectifs commerciaux grce aux solutions Fiserv.
• Dvelopper et mettre en uvre des plans stratgiques pour gnrer des revenus supplmentaires via des partenariats et des structures de contrats innovantes.
• Identifier et dvelopper un pipeline dopportunits gnratrices de revenus amliorant la rentabilit et la marge de contribution.
• Atteindre les objectifs de vente assigns grce au renouvellement de contrats et la vente croise de produits et services en collaboration avec les experts produits.
• Superviser les activits oprationnelles quotidiennes du portefeuille client en assurant une prestation de service constante.
• Se tenir inform(e) des tendances du secteur et des produits comprendre les besoins des clients et promouvoir une image positive de Fiserv.

Comptences et qualifications requises :

• Diplme universitaire en administration des affaires ou combinaison quivalente dexprience professionnelle acadmique et militaire.
• Plus de 10 ans dexprience en gestion de la relation client vente et/ou gestion de comptes dont au moins 7 ans dans les paiements ou la banque.
• Exprience dans la gestion et le dveloppement de relations avec de grands comptes et dans la mise en uvre de stratgies transversales pour stimuler la croissance.
• Exprience dans le secteur des technologies financires.
• Matrise du franais et de langlais.

Atouts supplmentaires :

• Connaissance des oprations bancaires du traitement des cartes de crdit et du traitement des paiements commerants.
• Connaissance des systmes Fiserv y compris Salesforce ou outils eCRM similaires.
• Exprience en techniques de vente ngociation et approche consultative avec un historique de rsultats concluants.
• Bonne matrise des systmes informatiques notamment ceux lis au traitement des donnes financires.
• MBA ou diplme de niveau quivalent.

Avantages chez Fiserv :

• Nous sommes fiers de notre engagement envers votre bien-tre global avec une offre croissante davantages physiques mentaux motionnels et financiers ds le premier jour.
• Maintenez un bon quilibre vie professionnelle/vie personnelle grce aux congs pays aux politiques de temps libre gnreuses (dont Recharge & Refuel pour les collaborateurs ligibles) et un accs gratuit un service de soutien psychologique.
• Prparez votre avenir avec des salaires comptitifs un plan dpargne 401(k) Fiserv et notre plan dachat dactions pour les employs.
• Soyez reconnu(e) par vos collgues grce au programme Living Proof o vous pouvez changer des points contre diverses rcompenses.
• Priorisez votre sant avec une gamme dassurances (mdicale dentaire vision vie invalidit) et des ressources bien-tre via notre programme Fuel Your Life.
• Faites voluer votre carrire grce des formations certifications et opportunits de mobilit interne.
• Rejoignez des groupes de ressources pour les employs qui valorisent notre culture inclusive et diversifie o vous pouvez partager vos ides perspectives et ambitions.

#LI-PN1

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.