BDC Manager
BDC Manager
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$ 4000 - 6000
1 Vacancy
Job Description
We are seeking a highly motivated and organized BDC Manager to join Classic Chrysler Jeep Dodge RAM in Pineville NC. As the BDC Manager you will be responsible for overseeing the Business Development Center and ensuring the highest level of customer satisfaction.
- Competitive monthly compensation of $4000.00 - $6000.00
- Health insurance and retirement benefits
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
WE OFFER:
- Health Dental Medical
- 401K
- Paid Time Off
RESPONSIBILITIES
- Create maintain and measure the internet and business development processes (for both sales and service)
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged intelligent and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturers customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
REQUIREMENTS
- Digital marketing experience is required
- Previous dealership experience is a huge plus
- Superior communication skills both oral and written
- Strong email and phone presence is necessary
- Exceptional leadership skills
- Enthusiastic with high energy throughout the sales workday
- Outstanding organizational skills
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
- Must be willing to submit to a background check to employment.
About the Dealership
Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 18 years we are proud to have grown from 1 store to 35. Most of our team of dedicated and motivated leaders have been with us since the beginning most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
