Duties & Responsibilities
Membership Related Queries
Adding or removing dependents.
Emailing/faxing membership-related forms to members or relevant employer groups HR department or allocated broker consultant E.g. Cancellation forms application forms change of option form changes in membership status form etc.
Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address
Sending membership certificates when required
Sending tax certificates to members during tax season
Submitting all member requests for updates in personal information to membership
Assisting providers by submitting their updated information to membership to be amended on system.