Customer Service Representative
Customer Service Representative
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Job Description
In this role youll be the engine that keeps our business running smoothly.
Reporting directly to the Operations Manager youll take ownership of day-to-day administration making sure everything is handled with accuracy speed and care. By keeping tasks on track and aligned with our systems and policies youll help the team focus on what matters most. When challenges pop up youll be the one to jump in solve them quickly and keep momentum going.
Proven experience in customer service and logistics within a distribution environment (essential).
Strong educational background: GCSEs in at least five subjects including English and Mathematics.
Commercial awareness with a solid understanding of key business drivers such as volumes revenue and gross margin.
Knowledge of freight shipping and export procedures including documentation requirements.
Tech-savvy with solid skills in Excel Microsoft Word and PowerPoint.
Excellent communication skills (both written and verbal) to engage effectively with colleagues and stakeholders at all levels.
Highly organised and disciplined with the ability to manage tasks independently and meet deadlines.
Self-motivated and adaptable thriving in a fast-moving and evolving environment.
Full clean driving licence is preferred but not essential.
Order Management
Receive process and confirm customer orders.
Liaise with Finance on credit control and order release.
Process customer returns and issue credit/debit notes when required.
Supply Chain & Logistics
Coordinate with principals suppliers and warehouse partners regarding stock availability demand patterns and new business opportunities.
Arrange transport solutions that balance customer requirements with cost-effectiveness.
Resolve queries related to transport invoices.
Stock & Pricing
Agree on internal stock levels with the Director/Business Manager then monitor and maintain them.
Manage and update customer price files accurately.
Support price adjustment initiatives in line with business targets.
Documentation & Reporting
Raise billing documents and carry out relevant month-end procedures.
Maintain accurate customer master data (OHM system).
Record and track customer sample requests.
Customer Service & Communication
Respond to incoming calls and emails ensuring prompt and professional communication with colleagues and external partners.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
