Product & Process Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about driving customer-centric sustainable and cost-effective service solutions At Sonova we are seeking a Product Service and Process Manager to shape and implement technical service concepts for our products on a global scale. Join a cross-functional team that is improving product lifecycle services to ensure high-quality customer centric and sustainable solutions.
Key Responsibilities
- Design and implement global technical service concepts for new products with focus on customer centricity sustainability and cost-efficiency
- Collaborate with key stakeholders to ensure service strategies align with overall product goals
- Drive sustainability by integrating circular practices and minimizing environmental impact within service processes
- Deploy those concepts in Sonovas product service centers and coordinate site readiness
- Optimise quality and cost aspects in product service process development
- Take a lifecycle approach to service designfrom development to phase-out and end-of-life
- Work cross-functionally with product management R&D QARA OPS finance and global service teams to implement solutions
Your Profile
- Bachelors degree in engineering; masters degree or MBA is a plus
- 3 years of experience in a similar role with proven cross-functional project collaboration
- Strong analytical skills and process orientation; experience with project management tools and best practices
- Ability to interpret data for decision-making and performance evaluation
- Strong communication skillsable to translate complex topics for diverse stakeholders
- Demonstrated experience driving initiatives across multiple sites and/or regulated industries
- Background in operations continuous improvement or medical device industry is advantageous
- Proficient in English and Microsoft Office; knowledge of ERP tools German or Spanish is a plus
Please note: We only consider direct applications for this position.
Sabrina Bortolussi Talent Acquisition Manager is looking forward to receiving your complete application (including cover letter CV references and certificates) via our online application platform.
Required Experience:
Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
