Client Service Specialist/Dental Assistant, Pasadena

If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position.

Position Overview:

The Client Service Specialist Dental Assistant supports patient care services provided by the Dental Clinic. The CSS Dental is responsible for performing clinical tasks in accordance with all Harris County Public Health (HCPH) and Dental Program protocols. This position will work with the clinical team to create and maintain efficient patient-centered daily clinic operations while providing comprehensive public health services to all Harris County Public Health Dental Clinic patients seeking dental services.

Duties & Responsibilities:

• Receives screens interviews client for eligibility determination and registers clients; Co-pay collection and receipt creation following financial services guidelines; prepares daily/weekly financial reconciliation report for submission to finance
• Performs all duties required as part of four handed chairside dental assisting; takes and records vital signs; takes prescribed dental radiographs and/or intraoral photographs; chart patient diagnoses in Dentrix electronic dental record as dictated by dentist
• Answers telephone inquiries from clients and others; screen calls to determine nature and urgency of inquiry refers calls as appropriate and/or schedules appointment with dental clinical staff; instructs patient as needed regarding visit-type; confirms scheduled appointments and updates appointment status in Dentrix electronic record
• Performs operatory set-up for each dental patient including barrier placement on high touch areas; procedure set up including instrument and dental material selection according to planned procedure
• Obtains patient histories and insurance approvals as appropriate prepares and updates dental charts and associated records; scans all correspondence into Dentrix electronic record
• Performs infection control and instrument sterilization according to dental policies and procedures; performs weekly biologic monitoring for autoclaves; performs daily weekly and monthly dental preventive maintenance; reports any equipment malfunction or repair needs to supervising dentist
• Performs in-operatory support for all dental staff during the dental visit as needed
• Provides oral hygiene and post-operative instructions to patient under the guidance of the dentist; Participate in school based and community events to promote oral health

Education:

• High school diploma or equivalent
• Texas Registered Dental Assistant

Licensure/Certifications:

• Basic Life Support (BSL) for Healthcare Providers
• Valid Texas Drivers License

Experience:

Knowledge Skills and Abilities:

• Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
• Excellent communication skills (verbal and written)
• Ability to work well with public and staff members
• Must use your personal mobile device for our Multifactor Authentication process

Core Competencies:

Organizational Leadership

Understands the organizational mission

Understands ethics and public good; is concerned with public trust

Demonstrates respect for the opinions and beliefs of others

Collaboration

Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission

Demonstrates a sense of responsibility for the success of the group

Collaborates with others to improve quality and address needs

Innovation

Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

Treats others with courtesy sensitivity and respect

Behaves in an honest fair and ethical manner

Assesses and recognizes own strengths and weaknesses

Uses sound judgment

Self-motivated

Organizes and maintains work environment to allow for maximum productivity

Communication

Communicates clearly and effectively both orally and in writing

Position Type and Typical Hours of Work:

• This is a full-time grant-funded position
• Days and hours of work are typically Monday through Friday from 8 am to 5 pm but these times may vary due to the variability of an event-based schedule
• Other days and hours as necessary

Work Environment:

Physical Demands:

Work Location:

• Harris County Public Health: Community Health & Wellness - 3737 Red Bluff Rd. Pasadena TX 77503
• Must be willing to travel to work at multiple clinic locations within Harris County as directed

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.