Business Services Support Specialist
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Job Location:
Dearborn, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Salary $49000 year
Scope of Position
- Provide administrative reporting data entry and coordination support for the Business Services Team
Responsibilities
Essential Functions
Manage the Business Services central phone number and email address; assess employer customer needs at point of contact provide initial overview of available services and assign employers to appropriate team members for follow-up
Answer incoming calls and take messages/transfers to the designated parties in a pleasant and professional manner
Assist Business Services Representatives (BSRs) and employers with posting job orders scheduling hiring events and collecting documents
Perform quality review of documents such as On-the-Job Training (OJT) contracts and Going Pro Training Fund (GPTF) applications
Perform timely and accurate data entry
Run reports for performance metrics and data quality maintain dashboards and share data with team members and leaders
Assist BSRs with obtaining information for employer accounts
Assist BSRs with marketing including flyer creation and social media posts
Distribute customer satisfaction surveys and compile responses
Assist staff with onsite events and activities as needed
Place supply orders
Record and distribute meeting minutes
Provide excellent customer service to external and internal customers
Other opportunities as available
Qualifications
Education and Experience Requirements
Must have excellent written and verbal communication skills
Experience in answering telephones in a courteous efficient and professional manner
Strong knowledge and experience in Excel and all Microsoft Office products (intermediate/advanced)
Must have experience in a team-oriented environment
Associates Degree required Bachelors Degree preferred
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
EDSI is a national workforce development, talent and training company helping great companies and communities train and retain great people.
