IT Director AVD, Network & VoiceTelco
IT Director AVD, Network & VoiceTelco
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a visionary and hands-onleader of AVD/Network/Voice. This role is key to delivering seamless user experiences high availability and operational excellence across virtual desktops voice platforms and networks.
Key Responsibilities:
- Define and execute the roadmap for infrastructure services ensuring alignment with business goals and digital transformation initiatives.
- Partner with global and regional IT leaders to deliver secure scalable and efficient technology solutions.
- Lead the design deployment and optimization of Azure Virtual Desktop environments.
- Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.
- Manage the strategy implementation and support of Genesys Cloud.
- Collaborate with business leaders to optimize customer experience.
- Oversee design security and operations of enterprise network infrastructure including LAN WAN SD-WAN VPN and Wi-Fi.
- Lead network modernization and performance initiatives with a focus on resilience and uptime.
- Direct day-to-day IT operations including monitoring incident management change management and capacity planning.
- Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
- Lead operational risk management and business continuity planning for infrastructure services.
- Oversee lifecycle management of IT assets.
- Implement and manage endpoint security patching and configuration standards across the enterprise.
- Drive user productivity initiatives including device standardization self-service tools and automation.
- Manage IT support teams to provide timely and effective resolution of issues.
- Lead mentor and develop cross-functional infrastructure and support teams.
- Foster a culture of innovation accountability and continuous service improvement.
- Serve as the escalation point for high-impact incidents and major operational issues.
Qualifications:
- Associate or bachelors degree in computer science or related discipline relevant experience may substitute for the degree
- 15 years of progressive IT infrastructure experience including 5 years in a senior leadership role.
- Proven expertise in:
- AVD and cloud-based desktop services
- Genesys voice platforms (Cloud)
- Network architecture and operations
- IT operations frameworks (ITIL ServiceNow monitoring tools)
- Strong track record of leading IT teams in high-availability and customer-facing environments (BPO telco or enterprise preferred).
- Excellent leadership stakeholder engagement and communication skills.
- Relevant certifications (ITIL Microsoft Cisco Genesys etc.) are a plus.
Required Experience:
Director
Employment Type
Full-Time
