Applications Specialist
Applications Specialist
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Job Description
Req Id: 425377
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Summary
Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support monitoring and management of contact centre solutions for our business customers.
Our Network team strives to deliver best in class customer solutions stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us you will work with compassionate and supportive team members in a climate of collaboration and openness to change.
We are offering this exciting Specialist Application opportunity to a highly motivated creative and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist network architects product owners scrum masters and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructuresupport maintenance and 24/7 on-call service monitoring.
Key Responsibilities
- Motivated to find and implement innovative solutions that improves service for our customers
- Troubleshoot and resolve technical problems for our customer solutions
- Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
- Solidify customer loyalty relationships and satisfaction
- Work in synergy with various partners and stakeholders
- Take the lead and maintain the solution stability and service availability across Bell
- Work with Cloud and on-premises contact centre solutions
Critical Qualifications
- Minimum of3 years of experiencein a relevant technical or product management role
- Hands-on experience with Contact Center platforms such as Genesys Cloud Genesys On-premises Nice CX PureConnect Verint Avaya Cisco and AudioCodes
- Proficient in programming and scripting languages (e.g. Java JavaScript SQL)
- Solid understanding of networked systems including client/server architecture web applications/services and layered application design
- Familiarity with databases networking system administration and Voice over IP (VoIP) technologies
- Demonstrated ability to lead transformation with agility communicate effectively across all levels and solve complex problems strategically
- Committed to continuous learning and thrives under pressure in collaborative environments
- Bilingualism (French and English) is required
Preferred Qualifications
Additional Requirements
Federal Security Clearance:Must be eligible to obtain a Federal Security Clearance
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 09/16/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Unclear Seniority
Employment Type
Full Time
