A place to create moments that matter

Location: Camberley Hybrid with travel around the region as required to meet business needs.

Salary:42213 per annum including essential car user allowance and regional allowance.

Permanent 35 hours per week Monday Friday 9am-5pmwith evening and weekend work as required. Dont worry well give you plenty of notice when thats needed

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

As aLeasehold and Homeownership Officer youll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases transfers property management and service charges. Youll play a vital role in ensuring our customers feel supported informed and confident in their homes.

This isnt a desk-bound job. Youll be out and about visiting schemes carrying out inspections and maintaining a visible presence in our communities. Youll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.

Youll be managing a diverse portfolio of homeownership tenures - shared owners leaseholders and freeholders making sure everything aligns with legal agreements and service expectations. Its a busy fast-paced role that requires strong organisational skills a proactive mindset and a genuine curiosity to get to the heart of issues.

Youll need to:

• Translate legal jargon into clear customer-friendly language
• Think creatively to solve problems and improve service
• Prioritise effectively and manage competing demands
• Build strong relationships across teams and with customers

This is a brilliant opportunity to make a real impact. Youll work with a wide range of people tackle interesting challenges and see the direct results of your work through customer feedback. Its a role that keeps you on your toes and one where no two days are the same.

To view/download theLeasehold and HomeownershipOfficerjob description please clickhere.

Salary

The spot salary for theLeasehold and HomeownershipOfficerpost is 37928 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

Plus a further 3035 regional allowance and 1250 per annum essential car user allowance.

About you

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases transfers and relevant regulations with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills with the ability to manage a high volume of queries and maintain a professional customer-focused approach.
• Excellent communication skills capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word Outlook Excel).

Interviews

We want your candidate experience to reflect who we are -a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager followed by a role related assessment. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 22nd September via Teams.

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 1st October at our Camberley office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you nowandin the future this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.