Senior Principal Consultant] [APS Lead]!
Senior Principal Consultant] [APS Lead]!
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Principal Consultant APS Lead!
The purpose of this job is to manage and support all aspects of IBM Sterling Connect Direct Axway Transfer CFT and Secure transport administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.
Main Responsibilities:
Configuration implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct Axway Transfer CFT and Axway Secure transport.
Understand business requirements and design solutions accordingly
Ensure quality standards in release
Work with External partners/Vendors to resolve issues or to implement new flows.
Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
Follow the required policies and procedures for the incident problem and change management
Ensure service performance expectations are met with service levels and quality
Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science IT Systems Engineering or a related qualification.
Required Skills:
Knowledgeable about the Product Architecture
Hands-on experience with at least 2 out of the following products: Connect Direct Axway Transfer CFT and Secure transport installation configuration and disaster recovery procedures
Has worked on Patching and Migrations
Has Supported the products as an L3
Must have good troubleshooting and analytical skills
Excellent communication skills (verbal and written)
High energy results driven person with strong interpersonal skills
Able to work under minimal supervision
Preferred/Desired Skills:
Capital Markets Domain knowledge is preferred
Knowledge of Information Technology Infrastructure Library (ITIL) integration across IPC (Incident Problem & Change Management)
Knowledge about other products like Control-M MQSeries and/or NetBackup is preferred.
Shell/Python Scripting proficiency
Performance Goals
Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPI) related to production support.
Improvements and optimizations to stabilize the environment
Specific features of the activity
Resource is required to work from Montreal QC
Resource should be open to work in Early Morning/Late Morning Shifts
Resource should be keen to learn newer things related to technology and domain
Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
