Assistant Manager
Assistant Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Quality Assurance!
Responsibilities
Research plan organize and help conduct training programs related to NHO sales process/operations and professional skills.
Create SOPs and related materials for new training programs
Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
Leverage existing Genpact learning resources to effectively meet business objective.
Assist with preparation and administration of training programs.
Act as primary point of contact for attendees and departmental representatives at programs
Maintain attendance and payroll reporting for new hires
Report training scores and identify knowledge gaps
Generate communications regarding training opportunities
Coordinate training rooms necessary equipment and training materials
Develop maintain and track employee training records
Convert existing programs to web based or virtual classroom programs for distance learning
Fulfill project management responsibilities achieve results with teams.
Onboard trainees in processes Client Voice and products through the License to Operate completion.
Conduct business and team member reviews on a weekly basis with all internet consultants individually to build more effective communications bring focus to alignment of activity and outcomes understand training and development needs and to provide insight for the improvement individual consultant performance
Partner with Supervisors to ensure a seamless transition to the operations team. This includes summarizing developmental strengths and opportunities for each individual internet consultant.
Communicate with operations supervisor in the first 90 days to assist in development gaps
Deliver refresher trainings and design coaching plans in partnership with Team Leaders
Implement and give feedback on process - training programs
Keep a pulse on the agents knowledge and skill gaps providing alternatives to solving them
Keep up to date and proficient in process and products
Monitoring call email chat and any other support interactions quality of personnel
Providing feedback coaching and mentoring to personnel as needed and working closely with the operation Team Leaders and personnel to meet the relevant Key Performance Indicator
Conduct refresher training on process changes and analysis and reporting working closely with client to update and implement quality criteria and process changes
Qualifications we seek in you!
Minimum Qualifications / Skills
Excellent communication and presentation skills.
Classroom training experience Preferred
Supervisory/leadership experience Preferred
Good time management skills
High level of professionalism Mature responsible self-starter
Ability to determine the best course of action for a variety of customer issues in a time-sensitive environment
Strong facilitation training and presentation skills
Ability to deliver constructive feedback in a positive and professional manner
Ability to identify coach and measure critical core competencies and essential performance metrics for consultants
Demonstrated ability to promote exceptional customer rapport and drive sales
Proficient with MS Office suite
Preferred Qualifications/ Skills
Experience working in a Training environment for call centers or similar industry; Knowledge of social media mobile apps and digital and mobile marketing.
Knowledge of the self-serve platform auction and biddable form of digital advertising buying.
Proven track record of reaching and exceeding sales goals.
Strong communication and interpersonal skills good at work under pressure.
Passion for social media/entertainment marketing and up for the challenge of building something from the bottom up
Good understanding of Marketing brand advertising media sales and/or online advertising experience.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
