Product Support Specialist, French Speaking (London, United Kingdom)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!
As a member of the Product Support team youll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking an investigative mindset and impeccable communication skills. Were looking for a team player who enjoys solving problems has a passion for quality and creating great customer experiences and is comfortable collaborating in a fast-paced startup environment.
What youll do at Figma:
- Provide exceptional customer support for new and experienced Figma users via email
- Solve customer inquiries about billing their accounts and managing their Figma files
- Act swiftly on and communicate often about high-priority customer inquiries escalating customer issues to the appropriate team for further investigation when needed
- Making suggestions for detailed easy-to-understand support content (e.g. saved replies internal knowledge base process updates)
- Deliver work that develops your soft and technical skills and share skills with your team
- Develop expertise of Figmas products and the journey of our customers to accurately diagnose and solve sophisticated billing and account inquiries
Wed love to hear from you if you have:
- Demonstrated empathetic problem solving by going above and beyond to help people
- Excellent communication skills. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences
- A bias for action to drive for results if you see something that can be done differently you say something and you advocate on behalf of the customer
- Resilience and adaptability youre motivated by experimenting building working inside and outside of the team and are confident through times of change and ambiguity
- Fluent level reading writing and speaking skills in French
While its not required its an added plus if you also have:
- Experience working in a support environment preferably for a technical SaaS product
- An interest in Design
- Experience working towards KPIs
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Figma is the leading collaborative design tool for building meaningful products. Seamlessly design, prototype, develop, and collect feedback in a single platform.
