TemIP-L3

Job Title: TemIP-L3

Job Location- Chennai (Ongoing Contract/ Fixed Term Contract)

Education and Experience Required:

6 to 8 years of professional experience in telecom/IT operations.

Bachelor of Science or equivalent degree in Computer Science Electronics Telecommunications or related field.

Mandatory Skills:

L3: TeMIP

Working knowledge of TeMIP Open NMS for fault and event management.

Basics of Linux: command-line proficiency system navigation basic scripting (shell/awk/sed).

Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.

Familiarity with fault management processes and alarm correlation mechanisms.

Ability to perform routine system health checks including TeMIP process and service monitoring.

Capable of conducting first-level analysis on faults/incidents reported.

Basic understanding of:

o Alarm enrichment

o Resync functionality

o TeMIP filters and rules

Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.

Performing trap testing collecting TCP logs and analyzing logs for diagnostics.

Willingness and ability to work in rotational shifts (24/7 support environment).

Preparation and documentation of known issues workarounds and SOPs for future reference.

SSL Certificate Renewal: Responsible for tracking and renewing expiring SSL certificates used within the TeMIP environment; coordinating with security teams and ensuring minimal disruption during renewal activities.

Application Upgrade in SIT/DEV: Assist in TeMIP version upgrades by performing pre-upgrade validations supporting deployment activities and conducting post-upgrade checks to ensure service continuity and functionality.

Hands-on experience with TeMIP low-level filters such as Corrective Filter Tap Filter Transient Filter Threshold Filter Heap Filter and Toggling Filter for effective alarm management suppression and refinement based on operational needs.

Knowledge of Alarm Beautifier for enhancing alarm readability by applying formatting rules enriching alarm messages and improving the operator s ability to quickly identify and respond to critical issues.

Direct NMS/EMS integration (TCPCC/TELNET/ TCPCC2/OPENCC creation net-snmp related configuration)

Custom solution development based upon Ops requirement

Additional Preferred Skills (Nice to Have):

Scripting experience (Shell/Python) for automating routine tasks.

Exposure to ITIL processes including Incident Problem and Change Management.

Understanding of SNMP syslog and other telemetry protocols.

Experience with reporting tools and KPI/metrics dashboards.

Strong communication and documentation skills.

Ability to work independently and as part of a collaborative team.