Specialist Network Engineer - L3
Specialist Network Engineer - L3
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Salary Not Disclosed
1 Vacancy
Job Description
Specialist Network Engineer - L3
ROLE RESPONSIBILITIES:
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Design implement and maintain Network environments.
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Day-to-day support of our customers Network environments.
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Ability to perform both project and support work on the Cisco Networks environments.
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Troubleshooting high-level technical faults and updating clients and stakeholders on progress.
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Regularly update The Company ticketing system Service Now / Autotask with quality notes.
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Perform project-related duties for new & changing infrastructure deployments required by clients.
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Assisting mentoring and training less experienced engineers with technical escalations and upskilling.
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Providing input to customer-facing Technical Incident Reports.
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Capturing repeat faults and undertaking root cause analysis.
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Proactive identification of fault trends.
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Working to industry-standard project methodologies.
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Development & maintenance of low-level and high-level designs.
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Development & testing of operability and supportability for new migrations.
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Development of peer relationships with key suppliers.
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Working closely with the Team Leader (TL) on continual improvement programs.
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Provide technical expertise to TL and assist with technical skills evaluation of other engineers.
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Work with the other departments to understand and share technical strategy.
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Complete customer Change Requests impact & risk analysis and implement out-of-hours if required.
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Provide technical consultancy to all other areas of the business to ensure the integrity performance and support of new opportunities that involve support.
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Find technical solutions to problems where necessary and practical without compromising the commercial viability of a new product.
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Where required perform the Lead Engineer role for some of The Companys clients for support and projects.
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To stay up to date and accredited with the current technologies.
QUALIFICATIONS:
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National High School Senior Certificate (or equivalent)
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Graduate or qualified by experience
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Cisco CCNP - mandatory
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Cisco CCIE - preferred but not mandatory
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ITIL v3 Foundation - preferred but not mandatory
EXPERIENCE:
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Minimum 10 years of general IT support experience
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Minimum 8 years of dedicated networking/security experience
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Expert in designing configuring and troubleshooting routing switching security and wireless
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Expert in designing configuring and troubleshooting MPLS and/or SD-WAN
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Deep in-depth knowledge of troubleshooting network environments
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Experience in managing major incidents in collaboration with Major Incident Management (MIM)
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Experience with Change Management
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Extensive experience with and knowledge of trace analysis Wireshark & packet capture
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Experience in managing a Data Centre
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Extensive experience in putting together effort costs for project work
Employment Type
Full Time
