Client Service Representative â Digital channels
Client Service Representative â Digital channels
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Written and phone processing of customer inquiries by email letter chat and social media in German English. French Italian is a big plus
- Customer service regarding our services and trading products
- Independent processing of customer complaints
- Coordination and delegation of incoming inquiries with specialist departments (BackOffice Legal & Compliance IT Marketing etc.)
- Supporting the specialist departments with clarifications and customer orders
- Technical support for our applications (mobile web platform)
- Helping to further develop our applications (mobile web platform)
Qualifications :
- A completed banking education and/or several years of experience in customer service
- Experience with chat systems interest in AI solutions for chat and new modern communication channels
- Excellent knowledge of English and German; French and Italian is an advantage
- You have a serviceoriented mindset enjoy customer contact and a networked way of thinking
- You have an affinity for the stock exchange an interest in the markets as well as in new modern communication channels
- You are familiar with the ticket system
- You have the ability to recognise dangers and assess them according to their urgency
- You are helpful and maintain an overview in hectic situations
- You are flexible and willing to learn new things.
Additional Information :
The start is set for August
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
