- User lifecycle management
- Set up and configure workstations laptops and mobile devices for new employees
- Decommission and securely wipe IT assets during off-boarding
- Coordinate access rights group memberships and software provisioning
- IT Inventory & Asset Management
- Maintain accurate records of hardware and software assets
- Track equipment lifecycles and ensure timely replacements
- Application Deployment
- Support software rollouts and version upgrades
- Hardware Support
- Replace and upgrade desktops laptops monitors and peripherals
- Diagnose and resolve hardware issues on-site
- Technical Support & Troubleshooting
- Provide hands-on support for IT incidents and service requests
- Assist users with connectivity printing and authentication issues
- Escalate complex problems to second-level support when necessary
Qualifications :
- Diploma in Information Technology Computer Science or a related field;
- 2 years of field service or desktop support experience preferably within financial services;
- Strong knowledge of Windows OS Microsoft 365 and endpoint management tools;
- Hands-on experience with Active Directory identity management systems and internal access portals;
- Proven ability to support mobile devices and peripherals (printers scanners);
- Experience with enterprise video-conferencing platforms (Zoom Teams);
- Very good communication skills adapting style for technical and non-technical audiences;
- Customer-centric mindset demonstrating patience and a solution-oriented attitude;
- Strong organizational skills with the ability to prioritize tasks and manage time effectively;
- Calm under pressure with a proactive approach to troubleshooting;
- Fluent French & English.
Additional Information :
Step into the action!
Family-friendly and dynamic international environment;
Direct impact on the business no matter your position or seniority;
Work in an environment that encourages autonomy and entrepreneurship;
Flexible working arrangements to help you achieve a better work-life balance;
Variety of cultural and sporting activities during your free time;
Inclusion and equal treatment;
Various employee benefits & family friendly benefits.
Remote Work :
No
Employment Type :
Contract