Customer Service Associate - temporary position 6 months
Customer Service Associate - temporary position 6 months
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position:
Efficiently handle customers or distributors enquiries such as purchase orders quotations part requests complaints for lost or damaged goods product returns or exchanges.
Professionally answer incoming calls and emails understand the customers needs and their environment to improve satisfaction at sales and service support levels.
Accurately and timely process orders and requests in ERP and CRM databases.
Work closely with other teams such as Sales Finance Logistics Regulatory and Contracts.
Understand processes and make recommendations to improve overall team efficiency.
Roles and Responsibilities:
- Provide high standard customer support including phone and email requests from customers and distributors.
- Enter sales orders into SAP verify that terms and conditions of purchase orders are processed accordingly.
- Process and track all service requests into CRM.
- Log customers complaints timely and accurately report to Regulatory as appropriate.
- Effectively follow up on and resolve sales order or service request issues with an appropriate level of supervision.
- Daily monitor open sales orders RMAs service requests and advance exchange programs.
- Ensure accuracy of customer data within SAP and CRM ensure that contact information is kept up to date.
- Quickly become knowledgeable on policies processes and procedures as well as knowledge of products and pricing models.
- Provide ad hoc reporting as needed.
- Support punctual projects as assigned and general administrative functions according to business needs.
- Use best practices and support continuous process improvement.
Qualifications :
Required Knowledge Skills and Experience:
- 1-2 years professional experience in similar position or minimum 2 years post graduate school degree
- Very good oral and written communication
- Good interpersonal skills and ability to build effective professional relationships
- Fluent at least in English and a scandinavian language. Excellent knowledge of a third European language is an asset.
- Detail oriented
- Time management abilities
- Ability to manage telephone activity in a positive and appropriate manner
- Computer literate with MS Office product suite ERP (SAP is a plus)
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
